I downloaded this and it worked for about 5 days. Now it will not completely
 load up and let me use it at all. HELP!!!!! 8-)

mmaiden,

Does the program stall at a certain place, what does the splash screen say w
hen it stalls out?

The gray background must mean you're using a Win machine. Try deleting the P
reference folder: With Elements closed, click on the start up icon and then 
make a quick grab for the Control, Alt, and Shift keys. Hold all three down 
until you get a screen aski
ng if you want to delete Settings. Say Yes.

I don't guarantee this will work, but if it's appearing to load but won't ru
n, this is worth trying as a first step.

After it starts loading everything, it pulls up the gray background, but it 
is only 3/4 of the way covering the screen and you can still see the screen 
that shows when it is loading everything (its in the background and you see 
it at the bottom where the
gray isn't covering..

Then when I try and open a project, it acts like it is doing it, but doesn't
 pull up anything...lol

Beth
I went to Adobe, and the preference selection has a number of things to choo
se-where do I go and what exactly do I delete?
thanks!
Nelle

I am running win 98...I tried the shortcut but to no avail...lol
If I uninstalled it and then reinstalled it would I still get to keep my 20 
days of trial?

Did you try the shortcut I gave? That's usually the fastest and easiest way 
to delete the Preferences on a Win version. The preference folder is buried 
so far in Win, that I don't even remember how to get to it.

By the way, I did forget the sentence in my last post that would have told y
ou that after saying Yes to deleting Settings a new Preference folder would 
rebuild as Elements continued to launch. If the shortcut didn't work, let us
 know. Someone more familia
r with Windows (which version?) will post the full path. Or me if you run XP
 Pro I can figure it out!

MM,

Preferences are in a Hidden Folder in the Owner Documents folder in XP. I as
sume the'd be in a similar local in 98. When you went to delete preferences,
 it read to me like you got lost on the short cut tip Beth gave earlier. Bef
ore digging for that folder
try the shortcut again. Click icon, hold in the alt, control, and shift keys
 DURING program launch. Click yes to delete preferences when the dialog box 
comes up.

Terri

I tried the shortcut, but it just brings up the page that always shows up ab
out it being the trial version and all---could that be why it isn't working,
 because it is the trial version?

MM,

Try it again ... you probably didn't hold down the keys quick enough. Get yo
u fingers in place and then click on Elements to open it.

Wendy