PainShop Pro Graphics - Re: cable transition

Author

Re: cable transition

Joëlle

2006-08-04, 7:04 am

Michelle

2006-08-04, 7:01 pm

bjeanneb

2006-08-04, 7:01 pm

> Adelphia sold its assets in my area to Time Warner who write:
>
> "Over time, we will transition you to Time Warner Cable's award-winning
> high-speed online service - Road Runner High Speed Online."
>
> It was down for *only* 8 hours today, and the tech support guy claimed it
> wasn't due to the transition, but some other factor about which he was
> totally clueless. Anyway, I thought I'd mention this in advance in case
> the transition causes my posting to be unusually sporadic :-(
>
> Gail

Don't be disheartened, Gail. Overall, we've been happy with Roadrunner. It
does tend to be unstable when the weather is bad or when there is
construction in the area but that's not their fault. Their technical
assistance has been super. Last time I called, I was on the phone for about
3 hours with 3 different techs before I finally got the problem solved.
That's both the good news and the bad news. It took a long time, but they
were willing to hang in there with me. Of course, the problem was a glitch
at their end. Somehow, my router got switched off. Wait a minute. This
doesn't sound like a recommendation for Roadrunner. But that could have
been lightning or something. Anyway, I have confidence in them and wouldn't
hesitate to recommend them. There are going to be occasional problems with
anything electronic.

Jeanne

Vern Stump

2006-08-04, 7:01 pm

bjeanneb wrote:
>
> Don't be disheartened, Gail. Overall, we've been happy with
> Roadrunner. It does tend to be unstable when the weather is bad or
> when there is construction in the area but that's not their fault. Their
> technical assistance has been super. Last time I called, I was
> on the phone for about 3 hours with 3 different techs before I
> finally got the problem solved. That's both the good news and the bad
> news. It took a long time, but they were willing to hang in there
> with me. Of course, the problem was a glitch at their end. Somehow,
> my router got switched off. Wait a minute. This doesn't sound like
> a recommendation for Roadrunner. But that could have been lightning
> or something. Anyway, I have confidence in them and wouldn't
> hesitate to recommend them. There are going to be occasional
> problems with anything electronic.
> Jeanne

Jeanne:
I agree with you. I have dealt with the Time Warner call centers
in British Columbia and Kentucky. The techs are very friendly and
extremely knowledgeable.
Vern

bjeanneb

2006-08-05, 3:38 am

Thanks, Vern. We may have made Gai's transition a little easier.

Jeanne

"Vern Stump" <VictorDog@email.suppressed> wrote in message
news:44d3b8e1$1_1@cnews...
>
> bjeanneb wrote:
>
> Jeanne:
> I agree with you. I have dealt with the Time Warner call centers
> in British Columbia and Kentucky. The techs are very friendly and
> extremely knowledgeable.
> Vern
>
>
>

Nightingail

2006-08-05, 6:48 pm

Joëlle, Michelle, Jeanne, and Vern,

Thanks for the all the encouraging words :-) I'm thinking that yesterday's
problem was indeed just a fluke, especially since I've heard good things
about RoadRunner as well as the positive info from Jeanne and Vern. I don't
think their techs have actually taken over yet. The one clueless guy I spoke
with told me he was just filling in temporarily, and then when I called back
later on, I ended up with a very knowledgeable guy who had worked for
Adelphia. It was kind of funny because after they'd fixed the outage, I
could connect but after a while the speeds started to get slower and slower.
I'm used to getting more than 1500 Kbps on bandwidth tests (download), and
the most I could get was around 300 Kbps. So I called them again and the
tech said there were no known problems in my area at that time, so he had me
run a traceroute among other things and sure enough one of the routers in
Buffalo had a major problem. He actually thanked me for helping, sent the
info to where it had to go, and it was fixed within an hour. I told hubby
afterwards that I fixed the Internet. I figure if Al Gore can claim he
'invented' the Internet, I can claim that I fixed it ;-)

Gail

--
Nightingail's Gallery
www.nightingail.com

bjeanneb

2006-08-05, 6:48 pm

> Joëlle, Michelle, Jeanne, and Vern,
>
> Thanks for the all the encouraging words :-) I'm thinking that yesterday's
> problem was indeed just a fluke, especially since I've heard good things
> about RoadRunner as well as the positive info from Jeanne and Vern. I
> don't think their techs have actually taken over yet. The one clueless guy
> I spoke with told me he was just filling in temporarily, and then when I
> called back later on, I ended up with a very knowledgeable guy who had
> worked for Adelphia. It was kind of funny because after they'd fixed the
> outage, I could connect but after a while the speeds started to get slower
> and slower. I'm used to getting more than 1500 Kbps on bandwidth tests
> (download), and the most I could get was around 300 Kbps. So I called them
> again and the tech said there were no known problems in my area at that
> time, so he had me run a traceroute among other things and sure enough one
> of the routers in Buffalo had a major problem. He actually thanked me for
> helping, sent the info to where it had to go, and it was fixed within an
> hour. I told hubby afterwards that I fixed the Internet. I figure if Al
> Gore can claim he 'invented' the Internet, I can claim that I fixed it ;-)
>
> Gail--

Next time forget the Roadrunner tech help. I'm calling Gail.

Jeanne

Nightingail

2006-08-05, 6:48 pm

bjeanneb wrote:

Naaaa, I wouldn't have know how to do a traceroute on my own ;-) Good
morning, Jeanne!

Gail

--
Nightingail's Gallery
www.nightingail.com

Spandex Rutabaga

2006-08-05, 6:48 pm

Nightingail wrote:
>
> bjeanneb wrote:
>
> Naaaa, I wouldn't have know how to do a traceroute on my own ;-)

In Windows go to Start > Run, type cmd, press Enter. Type tracert.
Help appears :)

bjeanneb

2006-08-05, 10:44 pm

"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message
news:44D4C1AD.525E6293@agabatur.xednaps...
>
> Nightingail wrote:
>
> In Windows go to Start > Run, type cmd, press Enter. Type tracert.
> Help appears :)
>
wouldn't you know Spandex would have a simple answer. Migosh, I could write
a book of Spandex-isms that I have saved. It would be a best-seller.

Jeanne

bjeanneb

2006-08-05, 10:44 pm

"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message
news:44D4C1AD.525E6293@agabatur.xednaps...
>
> Nightingail wrote:
>
> In Windows go to Start > Run, type cmd, press Enter. Type tracert.
> Help appears :)
>
OK, so I did that and got some data. Now what do I do with it?

Jeanne

Spandex Rutabaga

2006-08-06, 3:57 am

bjeanneb wrote:

> OK, so I did that and got some data. Now what do I do with it?

Frame it nicely and put it up on your wall. More seriously,
traceroute shows the hops from computer to computer required
for you to reach some place on the network starting from your
computer and also the time each of those hops takes. If one
of the hops takes much more than a quarter of a second (250
milliseconds) there may be something wrong with the computer
that is the target of that hop, especially if the delay is
consistently repeatable. Even if you don't care about timings
it can be interesting to discover just how many computers you
visit to get from here to there and who owns them. Corel's
WWW server (but not the FTP server) is actually content cached
by Akamai Technologies (http://en.wikipedia.org/wiki/Akamai).

bjeanneb

2006-08-06, 3:57 am

"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message
news:44D56347.43B99802@agabatur.xednaps...
>
> bjeanneb wrote:
>
>
> Frame it nicely and put it up on your wall. More seriously,
> traceroute shows the hops from computer to computer required
> for you to reach some place on the network starting from your
> computer and also the time each of those hops takes. If one
> of the hops takes much more than a quarter of a second (250
> milliseconds) there may be something wrong with the computer
> that is the target of that hop, especially if the delay is
> consistently repeatable. Even if you don't care about timings
> it can be interesting to discover just how many computers you
> visit to get from here to there and who owns them. Corel's
> WWW server (but not the FTP server) is actually content cached
> by Akamai Technologies (http://en.wikipedia.org/wiki/Akamai).

Yes, that is interesting. I knew there was hopping going on but not how
much or how to read the information. I can see how it could be helpful. I
think I'll just check in every now and again to see what's happening.
Thanks for the info.

Jeanne

Barbara J Bradley

2006-08-06, 7:02 pm

"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message
news:44D56347.43B99802@agabatur.xednaps...
>
> bjeanneb wrote:
>
>
> Frame it nicely and put it up on your wall. More seriously,
> traceroute shows the hops from computer to computer required
> for you to reach some place on the network starting from your
> computer and also the time each of those hops takes. If one
> of the hops takes much more than a quarter of a second (250
> milliseconds) there may be something wrong with the computer
> that is the target of that hop, especially if the delay is
> consistently repeatable. Even if you don't care about timings
> it can be interesting to discover just how many computers you
> visit to get from here to there and who owns them. Corel's
> WWW server (but not the FTP server) is actually content cached
> by Akamai Technologies (http://en.wikipedia.org/wiki/Akamai).

I ran tracert and got the results but then I had to reset my router.
Barb

Pegs

2006-08-06, 7:02 pm

"Nightingail" <gail@nospam.com> wrote in message news:44d305c7$1_3@cnews...
>
> Adelphia sold its assets in my area to Time Warner who write:
>
> "Over time, we will transition you to Time Warner Cable's award-winning
> high-speed online service - Road Runner High Speed Online."
>
> It was down for *only* 8 hours today, and the tech support guy claimed it
> wasn't due to the transition, but some other factor about which he was
> totally clueless. Anyway, I thought I'd mention this in advance in case
the
> transition causes my posting to be unusually sporadic :-(
>
> Gail
>
>
>
> --
> Nightingail's Gallery
> www.nightingail.com
>
>

I'm in an opposite situation. The other day (on the first day of a day & a
half cable/cablenet outage), it was announced that Time-Warner is pulling
out of the Houston market, turning all operations over to Comcast. I am not
happy about this.

As bad as RoadRunner can be (this week's outage, last month for 3 days),
I've heard much worse about Comcast. Not only service-wise but also
price-wise.

Even with the occasional mystery outages, I think you'll be happy with
RoadRunner. They really do have great customer service & tech people (after
10 minutes of auto-menus before you can choose to speak to a human). We've
dealt with people in Ontario (the majority of calls), Virginia, Kentucky &
once even Houston. They're always pleasant, not rushed & always issue
credits for the down time.

I hope I can find the same with Comcast. :-\

In any case, it should still be better than rabbit ears & dial-up!

Pegs. : )

Nightingail

2006-08-07, 6:38 pm

Spandex Rutabaga wrote:
> Nightingail wrote:
>
> In Windows go to Start > Run, type cmd, press Enter. Type tracert.
> Help appears :)

Now you tell me *sigh* ;-)

I appreciate the info about hops in your reply to Jeanne. Hops are in beer
too IIRC. I prefer that kind.

Gail (obviously in a strange mood)

--
Nightingail's Gallery
www.nightingail.com

Nightingail

2006-08-07, 6:38 pm

Pegs wrote:
>
> I'm in an opposite situation. The other day (on the first day of a
> day & a half cable/cablenet outage), it was announced that
> Time-Warner is pulling out of the Houston market, turning all
> operations over to Comcast. I am not happy about this.
>
> As bad as RoadRunner can be (this week's outage, last month for 3
> days), I've heard much worse about Comcast. Not only service-wise but
> also price-wise.
>
> Even with the occasional mystery outages, I think you'll be happy with
> RoadRunner. They really do have great customer service & tech people
> (after 10 minutes of auto-menus before you can choose to speak to a
> human). We've dealt with people in Ontario (the majority of calls),
> Virginia, Kentucky & once even Houston. They're always pleasant, not
> rushed & always issue credits for the down time.
>
> I hope I can find the same with Comcast. :-\
>
> In any case, it should still be better than rabbit ears & dial-up!
>
> Pegs. : )

Thanks for the feedback about RoadRunner, Pegs. I hope Comcast turns out to
be better than what you've heard. As you said, no matter what glitches we
might run into, it still beats dial-up. Or, as my kid informed me when I was
whining about possible outages in the future: "You can always read a book."
Yet another example of parent-child role reversal, an embarassingly frequent
occurrence around my house ;-)

Gail
--
Nightingail's Gallery
www.nightingail.com

Spandex Rutabaga

2006-08-07, 6:38 pm

Nightingail wrote:

> Or, as my kid informed me when I was
> whining about possible outages in the future: "You can always read a book."

Did he explain how you would order the book from Amazon without
connectivity? :)

AuntySpam

2006-08-07, 6:38 pm

Ok, I give up. My internet browser can get to corel.com, but tracert cannot.
It gave up after 30 instances of "request timed out". No wonder my
navigation is so slow.

--

AuntySpam (a.k.a. Norma), C-tech Volunteer
http://www.geocities.com/brewnetty/home.html

Spandex Rutabaga

2006-08-07, 6:38 pm

AuntySpam wrote:
>
> Ok, I give up. My internet browser can get to corel.com,

Because when you type corel.com, the browser secretly uses
www.corel.com.

> but tracert cannot.

Type www.corel.com, not just corel.com. Make sure your firewall
allows tracert to both send and receive.

When I do a tracert to www.corel.com the last hop is to
64.86.136.16, which Whois indicates is Teleglobe Inc., Akamai
Technologies, Cambridge, MA.

> It gave up after 30 instances of "request timed out". No wonder my
> navigation is so slow.
>
> --
>
> AuntySpam (a.k.a. Norma), C-tech Volunteer
> http://www.geocities.com/brewnetty/home.html

bjeanneb

2006-08-07, 6:38 pm

"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message
news:44D755E0.EE33979C@agabatur.xednaps...
>
> Nightingail wrote:
>
>
> Did he explain how you would order the book from Amazon without
> connectivity? :)
>
Reminds me of the time I was talking with a salesperson on the phone and he
said he would fax me something. I said I don't have fax. His utterly
disbelieving reply was -- well, how am I supposed to get this information to
you?

Jeanne

AuntySpam

2006-08-07, 6:38 pm

Aha, I see that the dns is different and the www first goes to akamai

--

AuntySpam (a.k.a. Norma), C-tech Volunteer
http://www.geocities.com/brewnetty/home.html

"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message
news:44D78270.9A2EC2E4@agabatur.xednaps...
>
> AuntySpam wrote:
>
> Because when you type corel.com, the browser secretly uses
> www.corel.com.
>
>
> Type www.corel.com, not just corel.com. Make sure your firewall
> allows tracert to both send and receive.
>
> When I do a tracert to www.corel.com the last hop is to
> 64.86.136.16, which Whois indicates is Teleglobe Inc., Akamai
> Technologies, Cambridge, MA.
>
>

Nightingail

2006-08-08, 4:09 am

Spandex Rutabaga wrote:
>
> Did he explain how you would order the book from Amazon without
> connectivity? :)

Oh Spandex, you're so silly. I know what a library is. All I'd need to do is
look up the nearest one on Mapquest ;-P

--
Nightingail's Gallery
www.nightingail.com

Nightingail

2006-08-08, 4:09 am

bjeanneb wrote:
> Reminds me of the time I was talking with a salesperson on the phone
> and he said he would fax me something. I said I don't have fax. His
> utterly disbelieving reply was -- well, how am I supposed to get this
> information to you?
>
> Jeanne

I assume you resisted the urge to say "duhhh.." ;-)

Gail

--
Nightingail's Gallery
www.nightingail.com

bjeanneb

2006-08-08, 6:49 pm

"Nightingail" <gail@nospam.com> wrote in message news:44d84428_2@cnews...
>
> bjeanneb wrote:
>
> I assume you resisted the urge to say "duhhh.." ;-)
>
> Gail
>
> --
> Nightingail's Gallery
> www.nightingail.com
>
>
I was too stunned to remember the rest of the conversation.

Jeanne

Spandex Rutabaga

2006-08-08, 6:49 pm

bjeanneb wrote:
>
> "Nightingail" <gail@nospam.com> wrote in message news:44d84428_2@cnews...
> I was too stunned to remember the rest of the conversation.

Perhaps you were part of a missing episode of Dragnet, the one
where Joe Friday, the salesperson, says "Just the fax, ma'am,
nothing but the fax". :)

Barbara J Bradley

2006-08-08, 6:49 pm

"Nightingail" <gail@nospam.com> wrote in message
news:44d84337_2@cnews...
>
> Spandex Rutabaga wrote:
>
> Oh Spandex, you're so silly. I know what a library is. All I'd need
> to do is look up the nearest one on Mapquest ;-P
>

. . and Google the library to check their hours! ;)
Barb

bjeanneb

2006-08-09, 3:35 am

"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message
news:44D8A4CC.F696A149@agabatur.xednaps...
>
> bjeanneb wrote:
>
> Perhaps you were part of a missing episode of Dragnet, the one
> where Joe Friday, the salesperson, says "Just the fax, ma'am,
> nothing but the fax". :)

Maybe that was it. I did have the feeling that I was caught up in some sort
of time travel. Fortunately, I escaped unharmed.

Jeanne

JoeB

2006-08-09, 7:26 pm

"Pegs" <StPatrick@houstonremove.rr.com> wrote in
news:44d64961$1_3@cnews:

>
>
> "Nightingail" <gail@nospam.com> wrote in message
> news:44d305c7$1_3@cnews...
Speed[color=darkred]
about[color=darkred]
this in[color=darkred]
> the
>
> I'm in an opposite situation. The other day (on the first day
of a day
> & a half cable/cablenet outage), it was announced that Time-
Warner is
> pulling out of the Houston market, turning all operations over
to
> Comcast. I am not happy about this.
>
> As bad as RoadRunner can be (this week's outage, last month for
3
> days), I've heard much worse about Comcast.

If my cable went down for even one full day I'd be searching for
another provider! On the other hand (as I haven't been following
this thread closely) perhaps you live in an area where there
aren't any options :-(

Regards,

JoeB

Pegs

2006-08-10, 3:43 am

"JoeB" <myemail@yahoo.com> wrote in message
news:Xns981A90D343EC7JoeB@216.191.232.194...
>
> "Pegs" <StPatrick@houstonremove.rr.com> wrote in
> news:44d64961$1_3@cnews:

<snippety snip snip>

> of a day
> Warner is
> to
> 3
>
> If my cable went down for even one full day I'd be searching for
> another provider! On the other hand (as I haven't been following
> this thread closely) perhaps you live in an area where there
> aren't any options :-(
>
> Regards,
>
> JoeB
>

Unfortunately, Time-Warner bought up all the "little" cable companies here
in Houston. There were 3 or 4 when I moved back here in 1990. If you live
just North of the City Limits (getting harder as everything gets annexed),
you can get Cox Communications as well as RoadRunner. Further North from
there, there are a couple of indies that I understand from customers work
just fine. Where I am, we have the choice of dial-up (nooooooooooooooooo!),
DSL (nooooo) or whatever cable we're presented with.

We've looked into DSL, although the speed isn't what we're used to. If we go
with the business class option, it's supposed to be faster than our current
service & still a bit less expensive. The real stopper though is THE
CONTRACT. :-O The thought of having to pay $250.00 if we aren't happy & want
to cancel service before our year is up, is definitely giving us pause. At
that price, it would make sense to just keep it. Time-Warner has no
contract - cancel anytine.

Yeah, it's pretty inconvenient when I have to look up a customer's extremely
old modem (or whatever) to find out what driver I need & I can't get online,
but the upside is that the house gets a little bit cleaner then. ;-)

Pegs. : )