Web Authoring Tools - Hosting at Edatarack.com sucks

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Hosting at Edatarack.com sucks

Ebrahim Younies

2004-09-24, 7:28 pm

Hi,

I just had a very bad experience with edatarack.com I would

like to share with all admin folks out there.

I hosted 6 domains with edatarack for quite some time, and all

sudden their service has deteriorated to the mud. Repetitive

server crashes, data wipped out, no daily/weekely/monthly

backups, changing DNS names, power faulures, ...etc. to name

few.

Yesterday, I had a new incident, when they shutdwon all domain

because no-payment. I have forwarded receipts of active

domains to billing department (billing@edatarack.net,

billing@edatarack.com) but they insisted that I have to pay

$45 dollars. When I asked about these charges, it turns out

that Discover card charged edatarack.com $45 for three

unauthorized transactions charged against my card without my

knowledge nor consent.

As an honest citizen, I have sent edatarack an email asking

about these charges long before service interupption, but got

no reply. I have forwarded all these emails to their billing

department but no use.

I would like to warn everyone out there, if you want to host

with edatarack, expect the worse right from the begining.

Even, they have no telephone number to call. It's very sad

that a company shutdowns all 6-domains or if you will take

your domains hostage till you pay for their mistakes.

Edatarack.com sucks big time!

-----------------------------------------------
From (Help Desk Technical Staff)
-----------------------------------------------
Billing has informed us that the site was disabled for charge

backs
that you did on previous sites and that they requested that

you pay those
charges of $45.00 back to the company. Please contact
billing@edatarack.net concerning this matter. We can do

nothing in
tech support concerning this matter between you and billing.

Thanks,
Rick
Technical Support Staff
Edatarack.com
General Questions Email: info@edatarack.net
Sales Questions Email: sales@edatarack.net
Report Network Abuse: abuse@edatarack.net
Billing: billing@edatarack.net

Paul Bishop

2004-09-24, 7:28 pm

ebrahim.younies@identix.com (Ebrahim Younies) wrote in message news:<8fc8dbcc.0408100940.1649fe27@posting.google.com>...
> Hi,
>
> I just had a very bad experience with edatarack.com I would
>
> like to share with all admin folks out there.
>
> I hosted 6 domains with edatarack for quite some time, and all
>
> sudden their service has deteriorated to the mud. Repetitive
>
> server crashes, data wipped out, no daily/weekely/monthly
>
> backups, changing DNS names, power faulures, ...etc. to name
>
> few.
>
> Yesterday, I had a new incident, when they shutdwon all domain
>
> because no-payment. I have forwarded receipts of active
>
> domains to billing department (billing@edatarack.net,
>
> billing@edatarack.com) but they insisted that I have to pay
>
> $45 dollars. When I asked about these charges, it turns out
>
> that Discover card charged edatarack.com $45 for three
>
> unauthorized transactions charged against my card without my
>
> knowledge nor consent.
>
> As an honest citizen, I have sent edatarack an email asking
>
> about these charges long before service interupption, but got
>
> no reply. I have forwarded all these emails to their billing
>
> department but no use.
>
>
> I would like to warn everyone out there, if you want to host
>
> with edatarack, expect the worse right from the begining.
>
> Even, they have no telephone number to call. It's very sad
>
> that a company shutdowns all 6-domains or if you will take
>
> your domains hostage till you pay for their mistakes.
>
>
> Edatarack.com sucks big time!
>
>
>
>
> -----------------------------------------------
> From (Help Desk Technical Staff)
> -----------------------------------------------
> Billing has informed us that the site was disabled for charge
>
> backs
> that you did on previous sites and that they requested that
>
> you pay those
> charges of $45.00 back to the company. Please contact
> billing@edatarack.net concerning this matter. We can do
>
> nothing in
> tech support concerning this matter between you and billing.
>
>
> Thanks,
> Rick
> Technical Support Staff
> Edatarack.com
> General Questions Email: info@edatarack.net
> Sales Questions Email: sales@edatarack.net
> Report Network Abuse: abuse@edatarack.net
> Billing: billing@edatarack.net

This customer is commenting on a billing issue with our company that has not
hing to do with the level of hosting service we provide. Had they gone throu
gh us first with any billing issues we would have addressed the dispute inte
rnally.

However, this customer decided to request a reversal through their card-issu
ing bank while at the same time hosting several other accounts with us. When
this type of incident occurs we have no choice but to suspend existing acco
unts until the matter is cleared up.

Dimitri

2004-09-24, 7:28 pm

Beware of these guys. No matter how cheap it sounds, it will cost you
more in the long run, when you factor in lost time and potentially
having to abandon your site all together due to poor or no tech
support. 100% guarantee, yeah right.

paul@edatarack.net (Paul Bishop) wrote in message news:<693d7e9d.0408311842.35db1a05@posting.google.com>...
> ebrahim.younies@identix.com (Ebrahim Younies) wrote in message news:<8fc8dbcc.0408100940.1649fe27@posting.google.com>...
>
> This customer is commenting on a billing issue with our company that has not
> hing to do with the level of hosting service we provide. Had they gone throu
> gh us first with any billing issues we would have addressed the dispute inte
> rnally.
>
> However, this customer decided to request a reversal through their card-issu
> ing bank while at the same time hosting several other accounts with us. When
> this type of incident occurs we have no choice but to suspend existing acco
> unts until the matter is cleared up.