Paint Shop Pro support - Re: Problem with Multiple Users

Author

Re: Problem with Multiple Users

Fred Hiltz

2006-09-12, 11:37 pm

Pete wrote:
> After installing PSP9 from the main admin account on my XP Pro
> SP2 system, switching to a guest user account causes Windows
> Installer to attempt to install PSP9 again. It tries 3 times,
> even if I hit Cancel.
>
> Each attempt fails with the error message:
>
> "Error 1706: No valid source could be found for product Jasc
> Paint Shop Pro
> 9..."
>
> I don't want to install PSP 9 again, I just want the unwanted
> installation attempts to stop.
>
> Any ideas?

The installed shortcut points not to PSP 9, but to the MS Installer,
which detects something wrong, perhaps lack of adequate permissions
in this account, and tries to correct it by re-installing. The first
thing to try is creating your own shortcut by right-clicking Paint
Shop Pro.exe.

If the direct shortcut fails, then look into registry and folder
access permissions for this account.
--
Fred Hiltz, fhiltz at yahoo dot com

Tim

2006-09-12, 11:39 pm

Pete wrote:
> After installing PSP9 from the main admin account on my XP Pro SP2
> system, switching to a guest user account causes Windows Installer to
> attempt to install PSP9 again. It tries 3 times, even if I hit Cancel.
>
> Each attempt fails with the error message:
>
> "Error 1706: No valid source could be found for product Jasc Paint
> Shop Pro
> 9..."
>
> I don't want to install PSP 9 again, I just want the unwanted
> installation attempts to stop.
>
> Any ideas?
>
> Pete

Let the installer run with the installation CD in the drive. It won't
install a second copy, but it needs to create the user folders in the
guest user's My Documents folder, and a directory to store cache files
in the users Application Data folder... typically C:\Documents and
Settings\[User Name]\Application Data\Jasc Software Inc\Paint Shop Pro
9\Cache... as well as registry settings in HKEY_CURRENT_USER.

--
Tim

Pete

2006-09-12, 11:40 pm

On Sun, 10 Sep 2006 11:36:50 GMT, Tim wrote:

> Pete wrote:
>
> Let the installer run with the installation CD in the drive. It won't
> install a second copy, but it needs to create the user folders in the
> guest user's My Documents folder, and a directory to store cache files
> in the users Application Data folder... typically C:\Documents and
> Settings\[User Name]\Application Data\Jasc Software Inc\Paint Shop Pro
> 9\Cache... as well as registry settings in HKEY_CURRENT_USER.

Great tips! Thanks guys...