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| Running PSP X. Using the Help (html)I am unable to type into either the
Index or Search fields. Sometimes a few keyboard strokes will be
accepted. Usually the cursor just sits there flashing in the search field.
HTML Help seems to work in other programs.
any ideas?
Pete
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| Fred Hiltz 2006-06-03, 7:20 pm |
| pmg wrote:
> Running PSP X. Using the Help (html)I am unable to type
> into either the Index or Search fields. Sometimes a few
> keyboard strokes will be accepted. Usually the cursor just
> sits there flashing in the search field. HTML Help seems to
> work in other programs.
One thing to check is that your Windows includes Internet Explorer
5.5 or later and that both Windows and IE are current with Microsoft
Update. I believe this came up soon after release for a few folks.
Windows uses parts of IE to render HTML Help.
If that does not cure it, try uninstalling and re-installing PSP
10.00 and the 10.01, 10.02, and 10.03 updates in sequence. (The
updates are not cumulative.)
--
Fred Hiltz, fhiltz at yahoo dot com
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| Fred Hiltz wrote:
> pmg wrote:
>
> One thing to check is that your Windows includes Internet Explorer
> 5.5 or later and that both Windows and IE are current with Microsoft
> Update. I believe this came up soon after release for a few folks.
> Windows uses parts of IE to render HTML Help.
>
> If that does not cure it, try uninstalling and re-installing PSP
> 10.00 and the 10.01, 10.02, and 10.03 updates in sequence. (The
> updates are not cumulative.)
Thanks Fred
Yes, using IE vers 6.0.
I tried reinstalling PSP and it is currently version 10.02. I guess I
should try installing and reinstalling....
Pete
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|
| pmg <pmg@replytogroup.com.au> wrote in news:44828a2d$0$25131
$afc38c87@news.optusnet.com.au:
> Fred Hiltz wrote:
Explorer[color=darkred]
Microsoft[color=darkred]
folks.[color=darkred]
PSP[color=darkred]
(The[color=darkred]
>
> Thanks Fred
> Yes, using IE vers 6.0.
> I tried reinstalling PSP and it is currently version 10.02. I
guess I
> should try installing and reinstalling....
> Pete
>
As Fred said, it should be v.10.03, not 10.02. Did you not
install the 10.03 patch as well as the first two?
Regards,
JoeB
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|
| JoeB wrote:
> pmg <pmg@replytogroup.com.au> wrote in news:44828a2d$0$25131
> $afc38c87@news.optusnet.com.au:
>
> Explorer
> Microsoft
> folks.
> PSP
> (The
> guess I
>
> As Fred said, it should be v.10.03, not 10.02. Did you not
> install the 10.03 patch as well as the first two?
>
> Regards,
>
> JoeB
Thanks Joe
I've patched up to vers 10.03 with no improvement. It's quite weird.
Whereas I can't type much into the search field I can paste in whatever
I like from Notepad, etc. It just won't accept most keystrokes, It
currently accepts wyun1234567890 and that is all.
Pete
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| Fred Hiltz 2006-06-08, 7:33 pm |
| pmg wrote:
[snip]
> I've patched up to vers 10.03 with no improvement. It's
> quite weird. Whereas I can't type much into the search
> field I can paste in whatever I like from Notepad, etc. It
> just won't accept most keystrokes, It currently accepts
Since no one else has reported this in all the time PSP 10 has been
out, we need to find what is unique to your computer. Please try
uninstalling and re-installing, as a bad installation is the most
likely cause. (Many have experienced those, but not with your
symptoms.) Get ZapPS at ftp://ftp.corel.com/pub/PaintShopPro/X/ and
run it to completely remove PSP 10. Re-install 10 and the three
patches in sequence.
Next most likely: we need to consider malware like a keystroke
logger or a rogue Browser Helper Object (BHO) in your system. Run
two spyware detectors because no one of them catches all the bad
stuff. (I use Ad-Aware and SpyBot Search and Destroy.) Remove any
keystroke loggers found and quarantine all BHOs that you do not
recognize.
Unlikely but worth a try: borrow another keyboard for a test.
--
Fred Hiltz, fhiltz at yahoo dot com
| |
|
| Fred Hiltz wrote:
> pmg wrote:
> [snip]
>
> Since no one else has reported this in all the time PSP 10 has been
> out, we need to find what is unique to your computer. Please try
> uninstalling and re-installing, as a bad installation is the most
> likely cause. (Many have experienced those, but not with your
> symptoms.) Get ZapPS at ftp://ftp.corel.com/pub/PaintShopPro/X/ and
> run it to completely remove PSP 10. Re-install 10 and the three
> patches in sequence.
>
> Next most likely: we need to consider malware like a keystroke
> logger or a rogue Browser Helper Object (BHO) in your system. Run
> two spyware detectors because no one of them catches all the bad
> stuff. (I use Ad-Aware and SpyBot Search and Destroy.) Remove any
> keystroke loggers found and quarantine all BHOs that you do not
> recognize.
>
> Unlikely but worth a try: borrow another keyboard for a test.
Thanks for the advice Fred
I've now done all that. Totally unistalled, ran ZaPs, reinstalled and
upgraded sequentially 10.01, 10.02, 10.03. No difference. I routinely
use Ad-aware, SpyBot and ZoneAlarm (has spyware detection). Nothing
shows there. McAfee Antivirus updated daily. I've checked all running
processes, all ok. I am reasonably computer literate and run a tight ship.
All other programs that use HTML help seem ok, but it does seem as
though the problem lies with the HTML help itself. It will only accept
the keystrokes I previously mentioned (wyun1234567890), "Delete" won't
even work, but "Backspace" does! And I can paste from a text file no
problem.
It's not a serious problem. PSP runs ok. Just a nuisance when I
(occasionally) need help and have to resort to copy/paste.
Pete
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| W.Madison 2006-06-08, 7:33 pm |
|
"pmg" <pmg@replytogroup.com.au> wrote in message
news:44864162$0$25129$afc38c87@news.optusnet.com.au...
> Fred Hiltz wrote:
>
> Thanks for the advice Fred
> I've now done all that. Totally unistalled, ran ZaPs, reinstalled and
> upgraded sequentially 10.01, 10.02, 10.03. No difference. I routinely use
> Ad-aware, SpyBot and ZoneAlarm (has spyware detection). Nothing shows
> there. McAfee Antivirus updated daily. I've checked all running processes,
> all ok. I am reasonably computer literate and run a tight ship.
> All other programs that use HTML help seem ok, but it does seem as though
> the problem lies with the HTML help itself. It will only accept the
> keystrokes I previously mentioned (wyun1234567890), "Delete" won't even
> work, but "Backspace" does! And I can paste from a text file no problem.
> It's not a serious problem. PSP runs ok. Just a nuisance when I
> (occasionally) need help and have to resort to copy/paste.
> Pete
Pete, just a wild thought here, but do you by chance have any kind of voice
recognition software installed? Even like MS Word with voice annotation? I
had a similar problem a while back and it drove me nuts, until through sheer
luck I turned off the voice stuff in MS Word and lo and behold my problem
went away.:-)
May not apply to you, but it was a weird thing and I thought I'd mention it.
It also affected my address bar in IE and my email in OE- I couldn't even
type email except for a few certain characters.
Wendy
| |
|
| W.Madison wrote:
> "pmg" <pmg@replytogroup.com.au> wrote in message
> news:44864162$0$25129$afc38c87@news.optusnet.com.au...
>
> Pete, just a wild thought here, but do you by chance have any kind of voice
> recognition software installed? Even like MS Word with voice annotation? I
> had a similar problem a while back and it drove me nuts, until through sheer
> luck I turned off the voice stuff in MS Word and lo and behold my problem
> went away.:-)
>
> May not apply to you, but it was a weird thing and I thought I'd mention it.
> It also affected my address bar in IE and my email in OE- I couldn't even
> type email except for a few certain characters.
>
> Wendy
>
>
Hmmm....I use MS Word XP. It has speech recognition but I don't use it
and the "Speech" chechbox is clear in Tools. Is there any other part
that needs disabling?
Pete
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| Fred Hiltz 2006-06-08, 7:33 pm |
| pmg wrote:
> W.Madison wrote:
[snip]
> Hmmm....I use MS Word XP. It has speech recognition but I
> don't use it and the "Speech" chechbox is clear in Tools.
> Is there any other part that needs disabling?
You and Wendy are on the right track, I think. Something else is
messing with the keyboard input, for sure, and since it affects HTML
it is probably an MS product.
Did you find any of the unknown BHOs that I asked about? Use
Internet Explorer Tools > Internet Options > Programs > Manage
Add-ons. You may be surprised by how many have sneaked into your
system. Be sure to check both lists available in the "Show" box.
Disable all except the ones you recognize. If the trouble goes away,
enable a few at a time to identify the culprit.
Did you try another keyboard as suggested?
--
Fred Hiltz, fhiltz at yahoo dot com
| |
|
| Fred Hiltz wrote:
> pmg wrote:
> [snip]
>
> You and Wendy are on the right track, I think. Something else is
> messing with the keyboard input, for sure, and since it affects HTML
> it is probably an MS product.
>
> Did you find any of the unknown BHOs that I asked about? Use
> Internet Explorer Tools > Internet Options > Programs > Manage
> Add-ons. You may be surprised by how many have sneaked into your
> system. Be sure to check both lists available in the "Show" box.
> Disable all except the ones you recognize. If the trouble goes away,
> enable a few at a time to identify the culprit.
>
> Did you try another keyboard as suggested?
Thanks Fred
Yup...tried disabling all of them (there were quite a few), but no
improvement. HTML Help continues to work normally in other programs
(Word, Excel, Frontpage, etc)
Not tried changing the keyboard yet. I doubt that's the problem because
it works in every other program. But obviously I gotta try that too just
to be sure.
A big puzzle this!!
Pete
| |
|
| Fred Hiltz wrote:
> pmg wrote:
> [snip]
>
> Yikes! If this keeps up, you are going to be re-installing Windows.
> Ouch. How about looking around some of the MS Windows forums for
> keystroke-swallowing problems? It is hard to reconcile two bits of
> evidence: 1) Only PSP loses keystrokes, yet cleaning and
> re-installing does not cure it, and 2) Absolutely no one else has
> reported anything like this with PSP. That's why I think we need to
> look outside our little sandbox. Maybe some of the power utilities
> like jv16 Power Tools address this.
You're right Fred. I am unsure this is directly related to PSP. I'll do
some more googling and posting. Fortunately I know PSP well enough
(after using it for 12 years or so) that I don't often need help....and
I can always copy/paste.
I'll keep searching and let you guys know if I turn up with something.
Thanks for your help.
Pete
| |
| Fred Hiltz 2006-06-08, 7:33 pm |
| pmg wrote:
[snip]
> You're right Fred. I am unsure this is directly related to
> PSP. I'll do some more googling and posting. Fortunately I
> know PSP well enough (after using it for 12 years or so)
> that I don't often need help....and I can always copy/paste.
> I'll keep searching and let you guys know if I turn up with
> something. Thanks for your help.
Far out, but easy to try if you have not already: Run PSP in safe
mode. It just might work, pointing at something else that Windows
normally launches. I know, it is a grasp at a straw!
--
Fred Hiltz, fhiltz at yahoo dot com
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