Paint Shop Pro support - Re: Facts, opinions, and people skills style

Author

Re: Facts, opinions, and people skills style

All Things Mopar

2005-02-23, 4:32 am

Kris Zaklika commented courteously ...

[snip]
> This is Usenet, not a customer service department.

No kidding?! Maybe that's why I can comment to you here, and not
in CNews, where I'd get censored or banned!

> Are you starting to understand how this works now?
> It's called teaching people to be more effective,
> and it works best when people are encouraged to do
> things for themselves instead of having a subservient
> babysitter pander to them.
[snip]

Yeah, I think I'm starting to understand how this works now.
Thank you. And, I understood last month. And, I understood last
year. And, I understood during the PSP 8 beta in 2003.

Whoa! Wait a minute! You think that rubbing people's face in
their errors is what a Corel employee should be doing in a
public arena? Like you are to me right now? Much better that,
than be a "subservient baby sitter pander(ing) to them". That's
OK, Corel has my money and will continue to get it *because* you
are there providing research, and PSP has been the best value on
the planet for me since V1.

It's *you* I don't understand.

You have an uncanny knack for insisting 1) you're doing this
unofficially, 2) you aren't obligated to do/say anything, but 3)
you *do* say things, lots of them, and you do act in an
"official" manner.

To repeat, again, what I learned as a boy engineer, and what you
have still not learned (in my opinion, of course), "it isn't
what you said, it's how you said it".

Let's be clear, here: there're are ways to tell people they are
all wet or haven't read the Help system or haven't asked an
intelligent question or haven't provided enough information for
you to competantly help them - and then there's your way. My
opinion, again. Isn't the First Amendment great?

(of course, not on CNews! I really chuckled when even the Great
KZ apparently got censored!)

In case you and my other detractors haven't noticed, I've
*always* been very complementary of your considerable
*technical* knowledge. If you think today, as you did in 2003
when you accused me of trying to manipulate your behavior
(that's a paraphrase, not a quote, got it?), in other words, an
insincere flatterer/patronizer/manipulator - well, that's your
previlege.

What I can't cotton to is *how* you conduct your "give a man a
fish and you feed him for one day, but teach a man to fish and
you feed him a lifetime". That's my opinion, too. The others
here abouts will thing (again? still?) that I'm a flaming twit;
so be it.

But, if you lurk at digital camera sites, alt.binaries.autos and
some other places where I hang out, you'd see that I "plug" not
only PSP, but *you*, Kris. I don't talk up Corel and I didn't
talk up Jasc, but I do enthusiastically recommend your products.
And, I recommend people come over to CNews and start to take
advantage of your technical discussions there.

(People -Google for those cites from me, not just out-of-context
quotes from me 2 years ago)

Recall what got my other rant and major flame war last month.
You said you weren't biased, which you are, of course (by
definition) - but I didn't say that first! The OP did!

If you like some major grins, head over to rec.photo.digital and
look for a thread called "Scanners and 48 bit data". Seems that
some other folks disagree with your public statements about 48-
bit color, and its usefulness. 'Course that could be because
they us PS CS and PSE. Actually, though, if I were in your
position, I'd try to tone down the exuberance for 48-bit color
until I got my product up-to-date, too.

Aren't you much happier now that you've put me in my place,
again?

--
ATM, aka Jerry, aka Uni II

P.S. Can't really do a P.S. on Usenet, but who cares? Google for
me touting the benefits of DCNR since last Fall, and Google for
me quoting you directly on how to use it.