Paint Shop Pro support - Bizarre behaviour using Open With

Author

Bizarre behaviour using Open With

Terry Pinnell

2004-10-20, 12:15 pm

For some reason, when I used Open With find the program I wanted to
use to open a particular GIF (instead of the associated IrfanView),
PaintShop Pro 7 was no longer on the list. So I used Browse to find
and add it again. But when I clicked Open, instead of PSP7 appearing,
the list, remained unaltered, and looked like this:
http://www.terrypin.dial.pipex.com/Misc/OpenWith1.gif

Apart from repeating the Browse (fruitless), I had no choice but
closing with OK. I then got the very unexpected result of Windows
Installer popping up and asking to install Microsoft Outlook 2002! (A
program I already have installed and regularly running.)

After 'Please wait while Windows configures Microsoft Outlook 2002'
another window appeared on top of it with 'The feature you are trying
to use is on a CD-ROM or other removable disk that is not available.'
Obviously I did not proceed. On clicking Cancel I then got:
'Error 1706. Setup cannot find the required files. Check your
connection to the network, or CD-ROM drive. For other potential
solutions to this problem, see C:\Program Files\Microsoft
Office\Office10\1033\SETUP.HLP.'
After clicking Cancel on that, I get 'Fatal error during
installation', and OK to that gets me back to where I was.

Anyone have any idea what that's all about please? (This is an XP Home
PC.)

I wanted to test whether the same happened with other image editors or
viewers, apart from PSP7, but I don't appear to have any more than
those programs already on the list.

Any help or insight would be much appreciated please.

--
Terry, West Sussex, UK

Fred Hiltz

2004-10-20, 12:15 pm

Terry Pinnell wrote:
> For some reason, when I used Open With find the program I wanted
> to use to open a particular GIF (instead of the associated
> IrfanView), PaintShop Pro 7 was no longer on the list. So I used
> Browse to find and add it again. But when I clicked Open, instead
> of PSP7 appearing, the list, remained unaltered, and looked like
> this: http://www.terrypin.dial.pipex.com/Misc/OpenWith1.gif
>
> Apart from repeating the Browse (fruitless), I had no choice but
> closing with OK. I then got the very unexpected result of Windows
> Installer popping up and asking to install Microsoft Outlook
> 2002! (A program I already have installed and regularly running.)
[snip]

Wow, something hosed both the file associations and the installer's
records of Outlook, both kept in the registry. It would not have
been trivial. What changed since things worked right? New software
installed or updated? Disk crashes?

If you cannot discover a specific cause, then the general recoveries
are:

A Windows System Restore will put the registry back to where it once
was, but that undoes all your intentional changes as well.

Last resort: uninstall all the affected programs and reinstall them.
Ugh!
--
Fred Hiltz, fhiltz at yahoo dot com

Terry Pinnell

2004-10-20, 12:15 pm

"Fred Hiltz" <not@home.ca> wrote:

>Wow, something hosed both the file associations and the installer's
>records of Outlook, both kept in the registry. It would not have
>been trivial. What changed since things worked right? New software
>installed or updated? Disk crashes?
>
>If you cannot discover a specific cause, then the general recoveries
>are:
>
>A Windows System Restore will put the registry back to where it once
>was, but that undoes all your intentional changes as well.
>
>Last resort: uninstall all the affected programs and reinstall them.
>Ugh!

Thanks Fred. I have several other problems (e.g, msinfo32.exe doesn't
run; all Services report 'No Dependencies'; etc). I'm pretty certain
all of them stem from installing XP SP2, then (faced with all sorts of
mess) promptly uninstalling it again. This was about 3 weeks ago.

No restores predate that - System Restore rarely copes with changes of
this magnitude - and even if I had one, I'd be reluctant to use it. As
you say, I would lose so much, most of it benign. I also hate the
thought of repairing XP from my OEM 'Recovery' console. So for time
being (until I try SP2 again, if ever), I'll continue looking for
fixes.

--
Terry, West Sussex, UK

Fred Hiltz

2004-10-20, 12:15 pm

Terry Pinnell wrote:
> Thanks Fred. I have several other problems (e.g, msinfo32.exe
> doesn't run; all Services report 'No Dependencies'; etc). I'm
> pretty certain all of them stem from installing XP SP2, then
> (faced with all sorts of mess) promptly uninstalling it again.
> This was about 3 weeks ago.

Yikes! Just as I am preparing to install SP2, too. Good luck.
--
Fred Hiltz, fhiltz at yahoo dot com

D.G.

2004-10-20, 12:15 pm

On Wed, 20 Oct 2004 11:07:24 -0400, "Fred Hiltz" <not@home.ca> wrote:

>Terry Pinnell wrote:
>
>Yikes! Just as I am preparing to install SP2, too. Good luck.

Fred, just to put the other side I installed SP2 about three weeks ago
(with some trepidation because of various tales going around) and have
had no problems at all. Only work was disabling Automatic Updates and
Windows firewall and disabling some of the services.

Regards
D.G.

D.G.

2004-10-20, 7:16 pm

On Wed, 20 Oct 2004 15:11:13 +0100, Terry Pinnell
<terrypinDELETE@THESEdial.pipex.com> wrote:

>"Fred Hiltz" <not@home.ca> wrote:
>
>
>Thanks Fred. I have several other problems (e.g, msinfo32.exe doesn't
>run; all Services report 'No Dependencies'; etc). I'm pretty certain
>all of them stem from installing XP SP2, then (faced with all sorts of
>mess) promptly uninstalling it again. This was about 3 weeks ago.
>
>No restores predate that - System Restore rarely copes with changes of
>this magnitude - and even if I had one, I'd be reluctant to use it. As
>you say, I would lose so much, most of it benign. I also hate the
>thought of repairing XP from my OEM 'Recovery' console. So for time
>being (until I try SP2 again, if ever), I'll continue looking for
>fixes.

Uninstalling SP2 should have set the system back to the point
it was before installing (it sets a System Restore Point before
installing).
From the troubles you mentioned I think you might have no
option but to repair from your recovery disk - just remember to back
up all data and possibly some programs/settings before starting and
check that you've got all necessary drivers to hand.
It's not that bigger deal, I reckon it takes me, using the
recovery disk, 3 hours to restore the major programs and about 3 days
to tweak the system back to how I like it :-) If you use something
like Norton Ghost it's a simpler and quicker.

Regards
D.G.

Trev

2004-10-20, 7:16 pm

"D.G." <vaidd@ddaiv.co.uk> wrote in message
news:bm0dn09jajtstmqomlu62fotmalfsr0kvq@4ax.com...
> On Wed, 20 Oct 2004 11:07:24 -0400, "Fred Hiltz" <not@home.ca> wrote:
>
>
> Fred, just to put the other side I installed SP2 about three weeks ago
> (with some trepidation because of various tales going around) and have
> had no problems at all. Only work was disabling Automatic Updates and
> Windows firewall and disabling some of the services.
>
>
> Regards
> D.G.

I installed SP2 during Beta 2 and it worked smoothly but then I use ZA not
the XP firewall.
Most problems are caused by the firewall not letting the application run as
a server and the fact we think any thing needing access is writing home to
Mr grade

Trev

2004-10-20, 7:16 pm

"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote in message
news:h5icn0d58ej6qun0bkvq8510ookcm6uru2@4ax.com...
> For some reason, when I used Open With find the program I wanted to
> use to open a particular GIF (instead of the associated IrfanView),
> PaintShop Pro 7 was no longer on the list. So I used Browse to find
> and add it again. But when I clicked Open, instead of PSP7 appearing,
> the list, remained unaltered, and looked like this:
> http://www.terrypin.dial.pipex.com/Misc/OpenWith1.gif
>
> Apart from repeating the Browse (fruitless), I had no choice but
> closing with OK. I then got the very unexpected result of Windows
> Installer popping up and asking to install Microsoft Outlook 2002! (A
> program I already have installed and regularly running.)
>
> After 'Please wait while Windows configures Microsoft Outlook 2002'
> another window appeared on top of it with 'The feature you are trying
> to use is on a CD-ROM or other removable disk that is not available.'
> Obviously I did not proceed. On clicking Cancel I then got:
> 'Error 1706. Setup cannot find the required files. Check your
> connection to the network, or CD-ROM drive. For other potential
> solutions to this problem, see C:\Program Files\Microsoft
> Office\Office10\1033\SETUP.HLP.'
> After clicking Cancel on that, I get 'Fatal error during
> installation', and OK to that gets me back to where I was.
>
> Anyone have any idea what that's all about please? (This is an XP Home
> PC.)
>
> I wanted to test whether the same happened with other image editors or
> viewers, apart from PSP7, but I don't appear to have any more than
> those programs already on the list.
>
> Any help or insight would be much appreciated please.
>
> --
> Terry, West Sussex, UK

It mean's something is not installed that should be. (or has been
overwritten) maybe a dill. and it needs to get a copy from your XP Office
disk.
Its painless let it run. You will see it again often
>

Fred Hiltz

2004-10-20, 7:16 pm

D.G. wrote:
> On Wed, 20 Oct 2004 11:07:24 -0400, "Fred Hiltz" <not@home.ca>
> wrote:
>
> Fred, just to put the other side I installed SP2 about three
> weeks ago (with some trepidation because of various tales going
> around) and have had no problems at all. Only work was disabling
> Automatic Updates and Windows firewall and disabling some of the
> services.

Thanks, D.G. "Trepidation" sums it up very well. I run a couple of
old peripherals that will never get updated drivers, so will hold my
breath and hope.
--
Fred Hiltz, fhiltz at yahoo dot com

Terry Pinnell

2004-10-20, 7:16 pm

D.G. <vaidd@ddaiv.co.uk> wrote:

> Uninstalling SP2 should have set the system back to the point
>it was before installing (it sets a System Restore Point before
>installing).
> From the troubles you mentioned I think you might have no
>option but to repair from your recovery disk - just remember to back
>up all data and possibly some programs/settings before starting and
>check that you've got all necessary drivers to hand.
> It's not that bigger deal, I reckon it takes me, using the
>recovery disk, 3 hours to restore the major programs and about 3 days
>to tweak the system back to how I like it :-) If you use something
>like Norton Ghost it's a simpler and quicker.

Thanks. I have both Ghost and Drive Image. Could you clarify why
repair/recovery would be quicker please? Surely, if I restored an
image of my system partition, C: which I had created while I have
these problems, then that would restore the problems too, wiping out
the XP recovery?

--
Terry, West Sussex, UK

D.G.

2004-10-20, 7:16 pm

On Wed, 20 Oct 2004 20:29:07 +0100, Terry Pinnell
<terrypinDELETE@THESEdial.pipex.com> wrote:

>D.G. <vaidd@ddaiv.co.uk> wrote:
>
>
>Thanks. I have both Ghost and Drive Image. Could you clarify why
>repair/recovery would be quicker please?

You listed a lot of problems which suggests that your system /
registry is in a right old mess. Now you can try and work through each
one and hope to find a solution or cut your losses and restore the
system from the manufacturer's recovery disk; at that point you know
the system is OK. I would then load SP2, then your programs and data.

>Surely, if I restored an
>image of my system partition, C: which I had created while I have
>these problems, then that would restore the problems too, wiping out
>the XP recovery?

Yes: the point is that you make a backup of your system using
Ghost etc. when its running OK.
You don't do both anyway you either use the recovery disk
which sets the system to how the manufacturer delivered it (that it is
it wipes out all your data and programs you've installed) or you
restore the system partition from a Ghost image which you know to be
OK.

Regards
D.G.

Trev

2004-10-21, 4:14 am

"D.G." <vaidd@ddaiv.co.uk> wrote in message
news:ecodn0lju8tfnifbng4af1bec1atfkva41@4ax.com...
> On Wed, 20 Oct 2004 20:29:07 +0100, Terry Pinnell
> <terrypinDELETE@THESEdial.pipex.com> wrote:
>
>
> You listed a lot of problems which suggests that your system /
> registry is in a right old mess. Now you can try and work through each
> one and hope to find a solution or cut your losses and restore the
> system from the manufacturer's recovery disk; at that point you know
> the system is OK. I would then load SP2, then your programs and data.
>
>
>
> Yes: the point is that you make a backup of your system using
> Ghost etc. when its running OK.
> You don't do both anyway you either use the recovery disk
> which sets the system to how the manufacturer delivered it (that it is
> it wipes out all your data and programs you've installed) or you
> restore the system partition from a Ghost image which you know to be
> OK.
>
>
>
>
> Regards
> D.G.
The problem was in Outlook And it asked for the Office 10/2002 disc so that
it could repair its self. As Terry did not put in the disc or point it to
the MSO cache it could not go further.
It does the same thing when ever you wish to use any new feature that was
not installed at the original install. Its Office Not windows and SP2 that
needs to be dealt with first

Terry Pinnell

2004-10-21, 7:14 am

D.G. <vaidd@ddaiv.co.uk> wrote:

>On Wed, 20 Oct 2004 20:29:07 +0100, Terry Pinnell
><terrypinDELETE@THESEdial.pipex.com> wrote:

>
> You listed a lot of problems which suggests that your system /
>registry is in a right old mess. Now you can try and work through each
>one and hope to find a solution or cut your losses and restore the
>system from the manufacturer's recovery disk; at that point you know
>the system is OK. I would then load SP2, then your programs and data.
>
>
>
> Yes: the point is that you make a backup of your system using
>Ghost etc. when its running OK.
> You don't do both anyway you either use the recovery disk
>which sets the system to how the manufacturer delivered it (that it is
>it wipes out all your data and programs you've installed) or you
>restore the system partition from a Ghost image which you know to be
>OK.

Thanks for the follow-up. OK, understood. Unfortunately, the image I
made post-dated the SP2 install/uninstall. Yes, I know, I should have!

--
Terry, West Sussex, UK

D.G.

2004-10-21, 7:14 am

On Thu, 21 Oct 2004 10:50:36 +0100, Terry Pinnell
<terrypinDELETE@THESEdial.pipex.com> wrote:

>D.G. <vaidd@ddaiv.co.uk> wrote:
>
>
>
>Thanks for the follow-up. OK, understood. Unfortunately, the image I
>made post-dated the SP2 install/uninstall. Yes, I know, I should have!

We all do it, back up one week after we should have done :-)

Another utility that is useful is ERUNT (Emergency Recovery
Utility NT for NT/2000/XP) which backs up the registry and is free
from http://home.t-online.de/home/lars.hederer/erunt/ . I normally
back up the registry each week (as long as I know thinks are fine) to
C:\ERDNT1, C:\ERDNT2, C:\ERDNT3 etc. keeping about 4 weeks worth.
Saved my bacon a few times.

Regards
D.G.

Terry Pinnell

2004-10-21, 7:15 pm

D.G. <vaidd@ddaiv.co.uk> wrote:

>On Thu, 21 Oct 2004 10:50:36 +0100, Terry Pinnell
><terrypinDELETE@THESEdial.pipex.com> wrote:

>
> We all do it, back up one week after we should have done :-)
>
> Another utility that is useful is ERUNT (Emergency Recovery
>Utility NT for NT/2000/XP) which backs up the registry and is free
>from http://home.t-online.de/home/lars.hederer/erunt/ . I normally
>back up the registry each week (as long as I know thinks are fine) to
>C:\ERDNT1, C:\ERDNT2, C:\ERDNT3 etc. keeping about 4 weeks worth.
>Saved my bacon a few times.

Yes, excellent tool. I've been using it for about 2 years.
Unfortunately, my routine has been an automatic run on each night of
the week. I reckon I'll supplement those 'rolling 7' with a 'rolling
7'.

--
Terry, West Sussex, UK

Terry Pinnell

2004-10-21, 7:15 pm

"Trev" <trevbowdenATdsl.pipexDOTnet> wrote:

>The problem was in Outlook And it asked for the Office 10/2002 disc so that
>it could repair its self. As Terry did not put in the disc or point it to
>the MSO cache it could not go further.
>It does the same thing when ever you wish to use any new feature that was
>not installed at the original install. Its Office Not windows and SP2 that
>needs to be dealt with first

I eventually found the Outlook file that MS Installer had been
insisting on, OUTRET.MSI. It was on the CD that came with my Pocket PC
a year or so ago. (The PPC uses Outlook 2002 on the PC to 'sync'
contacts and tasks, and to install/remove PPC programs.)

But when I tried to repeat the steps I described in my initial post,
this time I could not even progress that far. To cut to the quick, I
finally uninstalled PSP7 and reinstalled it, and the update. That
problem now seems sorted thanks.

--
Terry, West Sussex, UK