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| stupid_idiot 2004-02-20, 2:28 pm |
| Paul,
I got this error message yesterday right in the midst of a critical deadline project and could not open Illustrator. Called Adobe
and got a professionally trained salesman that would not send me anywhere unless I spent some money for a technical call.
Have you seen this error?
/////////////////////////////////////////
Microsoft Visual C++ Runtime Library
Runtime Error!
Program:...trator CS\Support Files\Contents\Windows\Illustrator.exe
This application has request the Runtime to terminate it in an unusual way. Please contact the
application's support team for more information.
/////////////////////////////////////////////
Thanks Paul for any help ASAP. I use Illy daily for my jobs and it will be quite costly (man hours) to have to revert my art back
to 9.02 for any interim period.
BTW...I have a Dell 1.7mhz, gig dram, XP Home.
I completely defragged last night. Uninstalled this morning and re-installed to no avail.
Thanks!
-Robert
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| AlwaysRight 2004-02-20, 2:28 pm |
| in article 103chiutetqo193@corp.supernews.com, stupid_idiot at
spammersuck@hotmail.com wrote on 02/20/2004 9:45 AM:
> Paul,
>
> I got this error message yesterday right in the midst of a critical deadline
> project and could not open Illustrator. Called Adobe
> and got a professionally trained salesman that would not send me anywhere
> unless I spent some money for a technical call.
>
> Have you seen this error?
>
> /////////////////////////////////////////
>
> Microsoft Visual C++ Runtime Library
>
>
> Runtime Error!
>
> Program:...trator CS\Support Files\Contents\Windows\Illustrator.exe
>
> This application has requesp the Runtime to terminate it in an unusual way.
> Please contact the
>
> application's support team for more information.
>
> /////////////////////////////////////////////
>
> Thanks Paul for any help ASAP. I use Illy daily for my jobs and it will be
> quite costly (man hours) to have to revert my art back
> to 9.02 for any interim period.
>
> BTW...I have a Dell 1.7mhz, gig dram, XP Home.
>
> I completely defragged last night. Uninstalled this morning and re-installed
> to no avail.
>
> Thanks!
>
> -Robert
>
>
And you PC people wonder why people that want to be able to work buy Macs.
hahahahaha.
| |
| Tin Ear 2004-02-20, 2:28 pm |
|
"AlwaysRight" <AlwaysRight@AR.com> wrote in message
news:BC5B8B54.DFC72%AlwaysRight@AR.com...
> in article 103chiutetqo193@corp.supernews.com, stupid_idiot at
> spammersuck@hotmail.com wrote on 02/20/2004 9:45 AM:
>
deadline[color=darkred]
anywhere[color=darkred]
way.[color=darkred]
be[color9darkred]
re-installed[color=darkred]
>
>
> And you PC people wonder why people that want to be able to work buy Macs.
>
Visited any Mac newsgroups lately? Just as much griping there about Mac
problems.
| |
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| AlwaysRight 2004-02-20, 3:28 pm |
| in article ipqdnYFfGNxZ0qvdRVn-gw@adelphia.com, Tin Ear at
TinEar@MusicMan.com wrote on 02/20/2004 10:19 AM:
>
> "AlwaysRight" <AlwaysRight@AR.com> wrote in message
> news:BC5B8B54.DFC72%AlwaysRight@AR.com...
> deadline
> anywhere
> way.
> be
> re-installed
> Visited any Mac newsgroups lately? Just as much griping there about Mac
> problems.
>
>
Not even close.
| |
|
| Mine does it all the time (G4)
"LauraK" <lkrz@aol.comnospam> wrote in message
news:20040220140358.29802.00000059@mb-m21.aol.com...
Macs.[color=darkred]
>
> I can crash a Mac just as easily as a PC. Done it often enough.
>
>
> laurak@madmousergraphics.com
> http://www.madmousergraphics.com
> web design, print design, photography
>
>
| |
| Paul Asente 2004-02-21, 3:28 am |
| In article <103chiutetqo193@corp.supernews.com>,
"stupid_idiot" <spammersuck@hotmail.com> wrote:
> Paul,
>
> I got this error message yesterday right in the midst of a critical deadline
> project and could not open Illustrator. Called Adobe
> and got a professionally trained salesman that would not send me anywhere
> unless I spent some money for a technical call.
>
> Have you seen this error?
>
> /////////////////////////////////////////
>
> Microsoft Visual C++ Runtime Library
>
>
> Runtime Error!
>
> Program:...trator CS\Support Files\Contents\Windows\Illustrator.exe
>
> This application has request the Runtime to terminate it in an unusual way.
> Please contact the
>
> application's support team for more information.
>
> /////////////////////////////////////////////
>
> Thanks Paul for any help ASAP. I use Illy daily for my jobs and it will be
> quite costly (man hours) to have to revert my art back
> to 9.02 for any interim period.
>
> BTW...I have a Dell 1.7mhz, gig dram, XP Home.
>
> I completely defragged last night. Uninstalled this morning and re-installed
> to no avail.
I have not seen that error, but I think it's just a fancy way of saying
that the program crashed unexpectedly. The path specified is the
Illustrator executable (why it was decided that the executable should
now be considered a "support file" I have no idea).
I'm not much of a Windows expert, so I don't know whether programs
usually save some kind of crash log like they do on the Mac. If someone
else knows, and you can post the contents of the log, I might be able to
help, but without it there's not much I can do.
However, I believe that you should be able to get complimentary support
in this case. From http://www.adobe.com/support/cfcomp.html :
"As a registered owner of the current version of an Adobe product, you
are eligible to receive person-to-person support on issues related to
installation and product defects, including crashes and errors caused by
the Adobe software. There is no charge for this service; you only pay
for the cost of the call.
"So that we can maintain a high level of person-to-person support, you
will need to provide credit card information up front in the event that
your support request isn't covered under complimentary support. The
technical support representative will determine if your support issue is
complimentary or billable."
If the support person balks, ask to speak to his or her manager.
-- paul asente
To reply, make the host be the same as my last name
| |
| stupid_idiot 2004-02-21, 4:28 am |
| Thanks Paul...as always your guidance was good...I did in fact speak with a professional tech
support person....we tried various things and determined I am mostly *screwed*. My words, not his.
Ultimately this weekend I will probably have to wipe my HD clean and re-install Windows and build
from scratch. Stuff happens. At least it was not a virus that ate my client files.
"Paul Asente" <usenet@not-asente.com> wrote in message
news:usenet-4D935E.22510020022004@news3.west.earthlink.net...
> In article <103chiutetqo193@corp.supernews.com>,
> "stupid_idiot" <spammersuck@hotmail.com> wrote:
>
>
> I have not seen that error, but I think it's just a fancy way of saying
> that the program crashed unexpectedly. The path specified is the
> Illustrator executable (why it was decided that the executable should
> now be considered a "support file" I have no idea).
>
> I'm not much of a Windows expert, so I don't know whether programs
> usually save some kind of crash log like they do on the Mac. If someone
> else knows, and you can post the contents of the log, I might be able to
> help, but without it there's not much I can do.
>
> However, I believe that you should be able to get complimentary support
> in this case. From http://www.adobe.com/support/cfcomp.html :
>
> "As a registered owner of the current version of an Adobe product, you
> are eligible to receive person-to-person support on issues related to
> installation and product defects, including crashes and errors caused by
> the Adobe software. There is no charge for this service; you only pay
> for the cost of the call.
>
> "So that we can maintain a high level of person-to-person support, you
> will need to provide credit card information up front in the event that
> your support request isn't covered under complimentary support. The
> technical support representative will determine if your support issue is
> complimentary or billable."
>
> If the support person balks, ask to speak to his or her manager.
>
> -- paul asente
> To reply, make the host be the same as my last name
| |
| LauraK 2004-02-21, 6:28 am |
| >Thanks Paul...as always your guidance was good...I did in fact speak with a
>professional tech
>support person....we tried various things and determined I am mostly
>*screwed*. My words, not his.
>Ultimately this weekend I will probably have to wipe my HD clean and
>re-install Windows and build
>from scratch. Stuff happens. At least it was not a virus that ate my client
>files.
Don't wipe the hard drive. Buy a new one for the computer and an external hard
drive case for the old one.
Do a fresh install on the new drive. Hook up the old drive in the case and
access it as you need to.
Saves a ton of time and worries about whether you copied everything you needed.
laurak@madmousergraphics.com
http://www.madmousergraphics.com
web design, print design, photography
| |
|
|
"stupid_idiot" <spammersuck@hotmail.com> wrote in message
news:103chiutetqo193@corp.supernews.com...
> Paul,
>
> I got this error message yesterday right in the midst of a critical
deadline project and could not open Illustrator. Called Adobe
> and got a professionally trained salesman that would not send me anywhere
unless I spent some money for a technical call.
>
> Have you seen this error?
>
> /////////////////////////////////////////
>
> Microsoft Visual C++ Runtime Library
>
>
> Runtime Error!
>
> Program:...trator CS\Support Files\Contents\Windows\Illustrator.exe
>
> This application has request the Runtime to terminate it in an unusual
way. Please contact the
>
> application's support team for more information.
>
> /////////////////////////////////////////////
>
> Thanks Paul for any help ASAP. I use Illy daily for my jobs and it will
be quite costly (man hours) to have to revert my art back
> to 9.02 for any interim period.
>
> BTW...I have a Dell 1.7mhz, gig dram, XP Home.
>
> I completely defragged last night. Uninstalled this morning and
re-installed to no avail.
>
> Thanks!
>
> -Robert
>
>
open up a command prompt window and run chkdsk on your main HD
| |
| stupid_idiot 2004-02-23, 9:28 pm |
| I spoke with an exceptional Adobe tech support person and we determined that maybe my epson printer set as default was causing the
wierdness....anyway, he was quite helpful. We dumped all adobefnt.lst files, did msconfig, did a selective boot, changed default
printer to adobe ps and it loaded just great. Glad I did not have to do a clean install.
It sure is good to be back in 11. :)
| |
|
|
"stupid_idiot" <spammersuck@hotmail.com> wrote in message
news:103l8fld2quje6d@corp.supernews.com...
> I spoke with an exceptional Adobe tech support person and we determined
that maybe my epson printer set as default was causing the
> wierdness....anyway, he was quite helpful. We dumped all adobefnt.lst
files, did msconfig, did a selective boot, changed default
> printer to adobe ps and it loaded just great. Glad I did not have to do a
clean install.
>
> It sure is good to be back in 11. :)
>
>
Did you try chkdsk?
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