Computer Graphics with Photoshop - creative suite 2 installation

Author

creative suite 2 installation

Dennis Lubert

2005-08-19, 7:14 pm

Hi,

hope this is a good place to ask...
recently I was assisting a company in installing creative suite 2 on their
computers, and it went fine on 5 out of 6 computers, on one of them the
installation crashes. I have tried all adobe.com troubleshooting tips
(manually removing all evidences of previous installations, though there
werent any, copied all data on hdd and from there start setup.exe from the
suite directly etc.) but it didnt help. All the computers have similar
setups and hardware (all recent AMDs with 2GB of RAM, lots of HDD and WinXP
SP2 Pro, hardware seems ok, verified with memtest86+ and mprime). I tried
and could install the single products all one by one, but they want their
own cd keys I dont have. And I think there must be a special order since I
managed to install some of them in a trial mode, and there the help didn't
work.
So anyone has an idea what went wrong ? (Or better how to fix it. Maybe the
order in which the programs are installed, so I can perhaps somehow manage
to install them manually in the right order)

greets

Dennis

Kingdom

2005-08-19, 11:14 pm

Dennis Lubert <plasmahh@tzi.de> wrote in
news:de5lfg$hds$1@kohl.informatik.uni-bremen.de:

> Hi,
>
> hope this is a good place to ask...
> recently I was assisting a company in installing creative suite 2 on
> their computers, and it went fine on 5 out of 6 computers, on one of
> them the installation crashes. I have tried all adobe.com
> troubleshooting tips (manually removing all evidences of previous
> installations, though there werent any, copied all data on hdd and
> from there start setup.exe from the suite directly etc.) but it didnt
> help. All the computers have similar setups and hardware (all recent
> AMDs with 2GB of RAM, lots of HDD and WinXP SP2 Pro, hardware seems
> ok, verified with memtest86+ and mprime). I tried and could install
> the single products all one by one, but they want their own cd keys I
> dont have. And I think there must be a special order since I managed
> to install some of them in a trial mode, and there the help didn't
> work. So anyone has an idea what went wrong ? (Or better how to fix
> it. Maybe the order in which the programs are installed, so I can
> perhaps somehow manage to install them manually in the right order)
>
> greets
>
> Dennis
>

If it didn't roll in as expected then leave it, their OS is very probably
corrupt, if your getting paid only for the install then why bother with
anything else?

Tell them to sort the OS and come back later.

--
f=Ma well, nearly...

Dennis Lubert

2005-08-20, 7:14 pm

Kingdom wrote:

> Dennis Lubert <plasmahh@tzi.de> wrote in
> news:de5lfg$hds$1@kohl.informatik.uni-bremen.de:
>
> If it didn't roll in as expected then leave it, their OS is very probably
> corrupt, if your getting paid only for the install then why bother with
> anything else?
>
> Tell them to sort the OS and come back later.

Im getting payed on a per-hour base for getting this thing to work (without
reinstalling the OS) but that was not the question, the question was what I
can do to get things right, since it is the installers setup.exe that
crashes, so the bug is there and triggered by something else on the system.

Dennis Lubert

2005-08-22, 7:15 pm

Lorem Ipsum wrote:

> "Dennis Lubert" <plasmahh@tzi.de> wrote in message
> news:de7a5n$stb$1@kohl.informatik.uni-bremen.de...
>
> How do you know the installer itself is not corrupt? Anywho, call Adobe's
> help line. Charge for the wait and response time.
What do you mean by "corrupt" ? Of course it has a bug, otherwise it wont
crash. But on all the other systems it works fine. I indeed have called
Adobes help line, and they told me that they generally don't support AMD
hardware in their support and that its almost sure that my hardware is
defect and that I should get a P4 and try it on this.
So what I did is taking a similar system, exchanging harddisks, and trying
there (after 3 windows restarts because of all the new hardware found
*sigh*), and guess what happens ? *crash*
Looks like theres nothing else one can do than reinstalling the OS... If
thats in the sense of big software manufactors.... wow, then its crap...

greets

Dennis

John

2005-08-22, 7:15 pm

"Dennis Lubert" <plasmahh@tzi.de> wrote in message
news:decct5$5de$1@kohl.informatik.uni-bremen.de...
> Looks like theres nothing else one can do than reinstalling the OS... If
> thats in the sense of big software manufactors.... wow, then its crap...
>
> greets
>
> Dennis

Just a thought, but have you checked that there isn't a different graphics
card in the computer that doesn't install properly? If there was an issue
with the graphics driver, it could cause the installer to crash perhaps?

It doesn't make sense if all the machines have similar architectures and are
running the same OS that only one would have a problem unless there was a
specific hardware difference - the video card is the first one which springs
to my mind.

Dennis Lubert

2005-08-22, 7:15 pm

John wrote:

>
> Just a thought, but have you checked that there isn't a different graphics
> card in the computer that doesn't install properly? If there was an issue
> with the graphics driver, it could cause the installer to crash perhaps?
>
> It doesn't make sense if all the machines have similar architectures and
> are running the same OS that only one would have a problem unless there
> was a specific hardware difference - the video card is the first one which
> springs to my mind.
I have re-installed the video driver of the nvidia card (its the same as in
some other computer) but it didnt help. That does not wonder me since,
seriously, why should a setup crash because of a graphic card driver... if
one of the programs would crash, ok, but not the setup. Loading the crash
into a debugger it looks like it has read in some configuration files and
options and is now evaluating this. What I suspect is that a dll is loaded
that is only on this system (or only in this version on this system)... I
will now search for some tool that can compare the .dll-hell set on a
certain computer...

greets

Dennis

Dennis Lubert

2005-08-22, 7:15 pm

Dennis Lubert wrote:

> I have re-installed the video driver of the nvidia card (its the same as
> in some other computer) but it didnt help. That does not wonder me since,
> seriously, why should a setup crash because of a graphic card driver... if
> one of the programs would crash, ok, but not the setup. Loading the crash
> into a debugger it looks like it has read in some configuration files and
> options and is now evaluating this. What I suspect is that a dll is loaded
> that is only on this system (or only in this version on this system)... I
> will now search for some tool that can compare the .dll-hell set on a
> certain computer...

*investigation-update*

I have looked around a bit with some sysinternal tools, and found in the
setup log the following:

Executing expression: CheckForVCPorts
Now Executing Expression IsPortinUse

Right after that there no action for ~9 seconds, and then there is the
crash. So it looks like the setup stuff tries to check for some VCPorts and
fails, whatever that is. Anyon has an idea ? Or an Idea where it fails ?

greets

Dennis

Hecate

2005-08-22, 11:14 pm

On Mon, 22 Aug 2005 13:28:40 +0200, Dennis Lubert <plasmahh@tzi.de>
wrote:

[color=darkred]
>What do you mean by "corrupt" ? Of course it has a bug, otherwise it wont
>crash.

There's a difference between a bug and "corrupt". If it's a bug, then
lots of people have the problem and Adobe gets it's helplines swamped.
If however, it's a CD *writing* error, where the file is *corrupted*
in the writing process, then that's something different.

>But on all the other systems it works fine. I indeed have called
>Adobes help line, and they told me that they generally don't support AMD
>hardware in their support and that its almost sure that my hardware is
>defect and that I should get a P4 and try it on this.

Then the person you talked to has an IQ smaller than his shoe size as
that's the most complete and utter rubbish I've ever heard from a
member of the Adobe support team.

>So what I did is taking a similar system, exchanging harddisks, and trying
>there (after 3 windows restarts because of all the new hardware found
>*sigh*), and guess what happens ? *crash*

Of course, that's likely because you either have a corrupted file or a
bad CD.

>Looks like theres nothing else one can do than reinstalling the OS... If
>thats in the sense of big software manufactors.... wow, then its crap...
>
Yes, it is. Try support again and see if you can get someone above
the level of idiot this time.

--

Hecate - The Real One
Hecate@newsguy.com
Fashion: Buying things you don't need, with money
you don't have, to impress people you don't like...