Computer Graphics with Photoshop - Photoshop 7 won't load

Author

Photoshop 7 won't load

Bill Hilton

2004-05-18, 7:28 pm

Been using V7 for a year on this computer with no problems, though I don't use
it often since I added CS last November. This is a legally licensed upgrade so
it's not a pirate copy issue.

Anyway, I tried to open V7 yesterday and it won't open. The splash screen is
in the 'initializing' stage when it stops and I get the error message "Could
not complete your request because of missing or invalid personalization
information".

CS still opens and runs fine.

A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can't think
of anything that would cause this.

I deleted the prefs file but V7 still won't open. Any suggestions before I
re-install it? Was this caused somehow by upgrading Reader?

Bill

Chris Cox

2004-05-18, 7:28 pm

Odd are that one of the files has been corrupted - you'd have to
reinstall (or copy the serialization files from ImageReady) to get it
working again.

Chris

In article <20040516155213.09204.00000566@mb-m17.aol.com>, Bill Hilton
<bhilton665@aol.comedy> wrote:

> Been using V7 for a year on this computer with no problems, though I don't use
> it often since I added CS last November. This is a legally licensed upgrade
> so
> it's not a pirate copy issue.
>
> Anyway, I tried to open V7 yesterday and it won't open. The splash screen is
> in the 'initializing' stage when it stops and I get the error message "Could
> not complete your request because of missing or invalid personalization
> information".
>
> CS still opens and runs fine.
>
> A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can't think
> of anything that would cause this.
>
> I deleted the prefs file but V7 still won't open. Any suggestions before I
> re-install it? Was this caused somehow by upgrading Reader?
>
> Bill

George Dingwall

2004-05-18, 7:28 pm

Hi Bill,

PS 7 sometimes has a problem with too many fonts and causes the
problem you describe.

If you move any unused fonts to a temporary folder you will find it
will load OK.

Hope this helps

On 16 May 2004 19:52:13 GMT, bhilton665@aol.comedy (Bill Hilton)
wrote:

>Been using V7 for a year on this computer with no problems, though I don't use
>it often since I added CS last November. This is a legally licensed upgrade so
>it's not a pirate copy issue.
>
>Anyway, I tried to open V7 yesterday and it won't open. The splash screen is
>in the 'initializing' stage when it stops and I get the error message "Could
>not complete your request because of missing or invalid personalization
>information".
>
>CS still opens and runs fine.
>
>A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can't think
>of anything that would cause this.
>
>I deleted the prefs file but V7 still won't open. Any suggestions before I
>re-install it? Was this caused somehow by upgrading Reader?
>
>Bill

George Dingwall
Invergordon
Scotland

www.georgedingwall.freeuk.com