| WatchGuard 2007-02-27, 6:15 am |
| Chat InformationPlease wait for a site operator to respond.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks
for your patience. An operator will be with you shortly.
02:08pm
Chat InformationYou are now chatting with 'Samuel P.'
Samuel P.: Thank you for contacting IPOWER Live Chat. How can I help
you?
olaf kliemt: hello Samuel, will you be happy to assist me ?
Samuel P.: Hello olaf.
Samuel P.: I'll be happy to assist you.
olaf kliemt: for landportal.com the PHP GD2 function
imagecreatefromjpeg() is not available anymore
Samuel P.: Please elaborate your issue so that I can help you in a
better way.
olaf kliemt: in a PHP script we are calling the function
imagecreatefromjpeg(). this function has been working fine and was
available til last night. was working hassle free for 2 yeras
olaf kliemt: and it's a standard GD2 function after all
olaf kliemt: nothing special
Samuel P.: Ok
Samuel P.: Please allow me a moment while I look into this further.
olaf kliemt: used frequently by many graphics-related PHP scripts
olaf kliemt: other accounts we host with ipower still have it
olaf kliemt: very strange
Samuel P.: Let me check it for you.
olaf kliemt: maybe you'll just have to re-enable the GD2 library ?
Samuel P.: I will be right with you.
Samuel P.: Ok
olaf kliemt: ok
Samuel P.: Please refer this URL for more info :
Samuel P.: http://host55.ipowerweb.com/pinfo
olaf kliemt: so ? where can i find the active libraries ?
olaf kliemt: hello ?
Samuel P.: Yes.
Samuel P.: Please note that GD2 library is already installed on your
server.
olaf kliemt: hey man, that's what is the whole problem. it's a
standard library. but it doesn't work. are you with me ? wanna help ?
Samuel P.: The library is already installed on your server.
olaf kliemt: but it does not work
olaf kliemt: so ?
olaf kliemt: we use the same functions with other accounts. no
problem. but like so many times we loose a database or function
overnight
olaf kliemt: so please try and help
olaf kliemt: we already moved most of our accounts to bluehost and
lunarpages because incidents of that kind with ipower were too
expensive the last 18 months
Samuel P.: Please provide me the exact error message that you are
getting for this.
olaf kliemt: Fatal error: Call to undefined function:
imagecreatefromjpeg() in /home/landport/public_html/cms/i_upload.php
on line 33
olaf kliemt: UNDEFINED
olaf kliemt: ring a bell ?
Samuel P.: Please provide me the URL where you are getting this error
message.
olaf kliemt: http://www.landportal.com/cms/e_land.php
Samuel P.: Thank you.
olaf kliemt: you are welcome
olaf kliemt: UNDEFINED means the library is NOT loaded
Samuel P.: I have accessed the site http://www.landportal.com/cms/e_land.php
Samuel P.: And it is asking login details.
olaf kliemt: xxxxxx xxxxxx
Samuel P.: Thank you.
Samuel P.: But I have not seen any error message over there.
olaf kliemt: scroll down to the images section, click "Browse", choose
a JPG image, and click "Add Record"
olaf kliemt: it's about IMAGES
Samuel P.: Ok
olaf kliemt: so ? what's happening ?
Samuel P.: Please allow me a moment while I look into this further.
olaf kliemt: thanks for the text block. this takes 10 seconds. can you
please focus ?
olaf kliemt: just upload a pic and tell me what you get, please
Samuel P.: Will you please hold on for some time ?
Samuel P.: Ok
olaf kliemt: sure
Samuel P.: Will you please hold on for some time ?
Samuel P.: Thank you.
olaf kliemt: you are welcome.
Samuel P.: OK
olaf kliemt: ok, what's the status ?
olaf kliemt: can you plz tell me what you are doing ?
Samuel P.: I have upload an image file.
olaf kliemt: error free ?
Samuel P.: No.
Samuel P.: I have seen the error message.
olaf kliemt: so now we know - as i stated at the beginning - that the
GD2 library is NOT loaded
olaf kliemt: good you can believe me now
olaf kliemt: so what are you going to do about it ?
Samuel P.: Please check the file permissions.
olaf kliemt: which ones ?
Samuel P.: The folder to which you want to upload the images.
olaf kliemt: hello hello ? are you serious ? with all due respect :
folder permissions got NOTHING to do with missing functions. and after
all it worked fine til last night. so the error must be on your side.
we all know that accounts with ipower do NOT run stable and are not
reliable. we have problems like this all the time. and we are not
alone with that prob.
olaf kliemt: so if you think that file permissions or library includes
change themselves overnight we can stop right here and you put your
supervisor on
olaf kliemt: no hard feelings, you are just doing your job
olaf kliemt: you are the only hoster we are facing that kind of
problems with
olaf kliemt: as soon as we moved our accounts to another hoster,
everything was running fine again without any changes
olaf kliemt: if you want to force us to move landportal too - go ahead
Samuel P.: Did you make any changes in it ?
olaf kliemt: oh man please : IT WAS RUNNING FINE TIL LAST NIGHT FOR
THE LAST TWO YEARS WITHOUT ANY CHANGES
Samuel P.: Ok
olaf kliemt: we had 44 accounts with ipower, and 7 are left. seems it
will be 6 by tomorrow
olaf kliemt: please just activate the GD2 library
Samuel P.: Okay.
Samuel P.: May I place you on hold while I further research your
issue?
Samuel P.: Thank you for contacting IPOWER Live Chat. How can I help
you?
olaf kliemt: wrong text block
Samuel P.: May I place you on hold while I further research your
issue?
olaf kliemt: what choice do i have ?
olaf kliemt: yes, go ahead
Samuel P.: Thank you.
olaf kliemt: you are welcome
olaf kliemt: took us only 40 minutes to get here
Samuel P.: Ok
olaf kliemt: great
Samuel P.: Ok
olaf kliemt: maybe you updated mysql or the PHP parser without notice
again
olaf kliemt: then the databases and tables as well as library includes
are gone and you demand 50 bucks for a backup
olaf kliemt: that's why we transferred most of our accounts
olaf kliemt: and as soon as we face a similar problem with other
accounts we will not hesitate to transfer them as well
Samuel P.: Ok
olaf kliemt: still there ?
Samuel P.: Yes.
olaf kliemt: me too
olaf kliemt: know a good joke ?
olaf kliemt: like to chat about anything else ?
olaf kliemt: c'mon, what's happening ?
olaf kliemt: that was another 10 minutes
Samuel P.: I have forwarded your issue to our senior techs.
Samuel P.: And they will get back to you soon.
olaf kliemt: you have no idea how many times we've got that line the
last 18 months
olaf kliemt: do i have to contact your billing department for the
transfer ?
olaf kliemt: some of our transfers were - of course - not hassle free
olaf kliemt: that's why i ask
Samuel P.: Please be rest assured that the issue will be resolved very
soon for you.
Samuel P.: Thanks for your patience and understanding.
Samuel P.: Is there anything else I can help you with?
olaf kliemt: yes, i will tell my grandma. what do you think why we
transferred 37 of 44 accounts ?
olaf kliemt: not to talk about the 162 domain names
olaf kliemt: whatever
olaf kliemt: i didn't expect any help to be honest
olaf kliemt: this will be followed by 10 to 12 knowledge-free emails
with your tech department
olaf kliemt: and thats it
olaf kliemt: followed by requests for the incident numbers
olaf kliemt: then more promises that it will be solved shortly
olaf kliemt: and after 10 to 14 days the whole incident disappears
olaf kliemt: never mind
olaf kliemt: not your fault
olaf kliemt: another thing :
olaf kliemt: the database tables for khaolakserver.com disappeared.
can you please restore them ?
Samuel P.: You will need to pay $50 for this.
olaf kliemt: lol yes i know. ipower tried that frequently. you erase
the tables, we have to pay
olaf kliemt: to be honest we don't really like that kind of doing
business
olaf kliemt: it's like a construction company burning houses
olaf kliemt: so maybe you can check the log file and tell me how the
tables disappeared ?
olaf kliemt: hello ?
Samuel P.: Yes.
Samuel P.: You can check it at your end also.
Samuel P.: Please check the access logs from your vdeck.
olaf kliemt: "How may i help you" is a promise, right ?
olaf kliemt: ok : we will of course NOT pay for the tables you
dropped. that is fraud. we will go public with this again like we did
before. ask your legal department
Samuel P.: Please login to your control panel and check the same.
olaf kliemt: that won't bring back the tables. we just want our data
back
Samuel P.: If you want it back then you will need to pay $50
olaf kliemt: hahaaa, yes. that's the way you do it. would you buy
tyres from me if i slit yours ?
olaf kliemt: or windows if i break yours ?
olaf kliemt: we are working with 6 hosters and ipower is the only one
we frequently have this kind of problems with
Samuel P.: Is there anything else I can help you with?
olaf kliemt: can you please be so kind and give me the current contact
data for your legal department ?
Samuel P.: No.
olaf kliemt: getting better and better. may i ask why not ?
Samuel P.: Thank you for contacting IPOWER Live Chat.
Samuel P.: Have a good night.
Samuel P.: Good-bye.
03:16pm
|