Webmaster forum - We need a new Payment Gateway - know any good review websites? (We want to get rid of Pr

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We need a new Payment Gateway - know any good review websites? (We want to get rid of Pr

ship

2007-10-24, 6:18 pm

Hi

Can anyone recommend an independent web site that compares different
UK payment gateways?

We have been using ProTX (now owned by Sage) for over a year and we
are extremely unhappy
with them. Admittedly they are pretty cheap, but their customer
service has been diabolical.
They also change the way their code works without either telling
anyone or admitting to it.
This has literally cost us tens of thousands of pounds in lost
revenues.

(About 2 years ago I found an independent review site comparing
different payment
gateways sites but now I can find it!)

We were told Barclays ePDQ was quite good but they refuse point-blank
to deal with us
simply because we are an auction-based website.

Any thoughts?

Ship
Shiperton Henethe

Jeff

2007-10-24, 6:18 pm

ship wrote:
> Hi
>
> Can anyone recommend an independent web site that compares different
> UK payment gateways?
>
> We have been using ProTX (now owned by Sage) for over a year and we
> are extremely unhappy
> with them.

Oh, don't tell me that!

I suppose you could try SERVEBASE, but I thought ProTx was terrific
compared to SERVEBASE. I hated both, of course.

Some of the US providers I believe serve the UK, you may try PayPal
of course or Authorize.net

Every processor comes with it's own unique set of obstacles.

Jeff

Admittedly they are pretty cheap, but their customer
> service has been diabolical.
> They also change the way their code works without either telling
> anyone or admitting to it.
> This has literally cost us tens of thousands of pounds in lost
> revenues.
>
> (About 2 years ago I found an independent review site comparing
> different payment
> gateways sites but now I can find it!)
>
> We were told Barclays ePDQ was quite good but they refuse point-blank
> to deal with us
> simply because we are an auction-based website.
>
> Any thoughts?
>
>
> Ship
> Shiperton Henethe
>

Andy Dingley

2007-10-25, 6:18 am

On 24 Oct, 19:59, Jeff <dont_bug...@all.uk> wrote:
>
> Oh, don't tell me that!

There's one view that says ProTX _used_ to be good.

Jeff

2007-10-25, 6:22 pm

Andy Dingley wrote:

> On 24 Oct, 19:59, Jeff <dont_bug...@all.uk> wrote:
>
>
>
> There's one view that says ProTX _used_ to be good.
>
I figure that this is a cycle. They used to be OK. Then they went bad
(they would timeout). Then they got better. Now, I'm sad to hear they
are bad again. I guess I shouldn't be surprised.

Since I have a client on Protx, I'm very sad to hear they are bad again.

Do you have a UK suggestion?

Jeff

jon.robey@protx.com

2007-10-30, 7:16 am

Hi there,

My name is Joe, I am from Protx Support.

I'm sorry to hear that you think the service of Protx has changed. I
have worked here for some time now and can say with great positivity
that our support service is going from strength to strength. We are in
the process at the moment of training an additional support team that
will double our support capacity overnight. We hope as a result to be
able to get our phonecall queue down to the low single figures and
also have email responses out within a few hours . The issue our
support team suffer are only when we experience down time or problems
and a backlog is generated. These backlogs are an incredible struggle
to clear which may explain the lack of consistency you feel you have
seen. It is definitely something that will be abolished as the new
support team is put in place.

Id be happy to answer any questions you have, set you up with a test
account - give you examples or demonstrations of the Protx system or
run through the support changes that should be taking place soon.

Kind regards,

Joe