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Registerfly.com Rip off story
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These guys just lost my domain name I had for two years. I'm trying to
see how many others have lost money from this outfit. There is a
dedicated website that is full of horror stories.
registerflies.com
my poor domain name is now http://schmoose.bounceme.net
Anyone else have a RF story?
RSC
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| Viper 2007-01-27, 11:08 pm |
| RSC wrote:
> These guys just lost my domain name I had for two years. I'm trying
> to see how many others have lost money from this outfit. There is a
> dedicated website that is full of horror stories.
>
I have had a few problems with them but they always help me fix whats wrong.
Tonight I had to renew a .info and it failed. I did a little test and
removed the whois guard off the domain and the renew worked.
Before it was problems with transfering domains TO registerfly and them
failing.
They helped me out and my domains went through, took only a few days,
considering how many customers they have I find that to be good.
Also I am a member of a domain forum and one fo their Reps is also a member
and he has been a great help via that site too...
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RSC wrote:
> These guys just lost my domain name I had for two years. I'm trying to
> see how many others have lost money from this outfit. There is a
> dedicated website that is full of horror stories.
too bad you didn't find it before you used em ;)
lost money? how?
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| keith 2007-01-27, 11:08 pm |
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"RSC" <me@schmooseme.com> wrote in message
news:1168977956.656101.175900@38g2000cwa.googlegroups.com...
>
> These guys just lost my domain name I had for two years. I'm trying to
> see how many others have lost money from this outfit. There is a
> dedicated website that is full of horror stories.
>
> registerflies.com
>
> my poor domain name is now http://schmoose.bounceme.net
>
> Anyone else have a RF story?
>
> RSC
>
Same happened to me. I had a name with them for 6 years and had it on
Auto-renew. My account showed that it was renewed but it wasn't. RF charged
me for the renewal but never renewed it! This happened last year when
Registerfly was reselling for eNom.
Now eNom has my domain name and are selling it back to me at a much inflated
price.
I also now I find that Registerfly are renewing other peoples domain names
using my credit card. Their system is horrible. I'm in the middle of a
nightmare with Registerfly. Stay away from them!
I've spent hours on the phone with them. Even their support staff have told
me to transfer all my domains to another registrar as the company is in
turmoil
Problems at Registerfly have been going on for a long time.
Check this site out - http://www.registerflies.com
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| They turned into a rip off company!
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| My Registerfly.com Inc. Horror Story
The setup
I had three websites with registrations that needed to be renewed. So
I use the companies control panel for my domains and selected a check
box to "auto renew". One site was due to expire on Jan 14, 2006
the other two were March 4, 2007. In December 2006, three renewal
charges show up on my credit card, I thought to myself, this is kind of
early to be taking the money for the two that were due in March but,
whatever.
Frustration mounts
Well a few days later when I look in my control panel I could see that
one of my domains is about to expire. My wife was looking at our
credit card bill and noticed we've been charged two more times for
the $8.99 renewal fee. Again I went to my control panel and saw
nothing reflecting the payments so I elected to open a support ticket
with the company to explain what had happened. I got no response for
about 4 days. The next ticket I opened got a little snippy, and I did
get a fast reply to that one that said, "Your ticket was assigned,
please allow some time for us to work on it".
Well, I waited and watched as my main, domain name expired, I then
proceeded to place a long distance phone call their billing department.
(I know this is a long explanation but it only get worse and I am
getting livid)
The phone call
The first thing I heard was "you are caller number 5, your hold time
is 5 minutes..." after 5 minutes, you know what I heard? "You are
caller number 4; your hold time is 5 minutes" AAAAAHHHHHHHHRRRR. All
the way down to "you are the first caller your hold time is 12
min." Like a fool I stayed on the line, then line finally starts
ringing, great I'm going to get some action..."I'm sorry all our
support technicians are busy, please leave a message and someone will
return your call." Beep... Beep... "I'm sorry that mailbox is
full" CLICK!
Ongoing
I know that when I open a support ticket, somebody sees it because the
status changes from "NEW" to "CLOSED", so I am opening a few
support tickets everyday with subjects like "I paid you, renew my
site NOW!" or other little annoying subjects, sometimes repeated 5 or
6 time. I actually captured screen shots of this area which I plan on
publishing along with this story as soon as I get a domain back.
I'll update when I have the end of this sorry story.
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| Steven J. Sobol 2007-01-27, 11:09 pm |
| In article <1169168270.389075.293920@a75g2000cwd.googlegroups.com>, RSC wrote:
> My Registerfly.com Inc. Horror Story
Registerfly used to be good, according to my boss who used them for
over two years. Then they switched from reselling eNom to becoming an
ICANN-accredited reseller in their own right, and *completely* fux0red
everything in the process. Luckily, we were able to move the domains
over without losing any - but it was very close.
The company seems to be run by ignorant assholes and Customer Service
is empowered to do absolutely nothing.
Run away from Registerfly if you're considering them, or move your
domains if you're a current customer.
--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
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I just requested a trasfer autherazation code for two of my three
domains. I requested them from RF and the enom. Now I wait. What
would I do if I get no answer?
RSC
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| Steven J. Sobol 2007-01-27, 11:09 pm |
| In article <1169224860.399088.226720@38g2000cwa.googlegroups.com>, RSC wrote:
>
> I just requested a trasfer autherazation code for two of my three
> domains. I requested them from RF and the enom. Now I wait. What
> would I do if I get no answer?
If you have to, escalate to eNom. They moved all of our domains out of
the RegFly reseller account to a retail account so we could do what we
wanted with them.
>
> RSC
>
--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
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| Here my last post, am I moveing to Network Solutions, but check out
this answer I finally got from RF:
Hello Robert,
We are sorry for any inconvenience caused, I just checked your account
and you were charged for Auto Renewal, but since Feb 2006 Auto Renewal
is not working.So,if you can send us the domain names for which you
were charged and the charge sheet as well so we can refund that to your
Registerfly account.
Regards,
Client Support Executive
Registerfly.com INC
ICANN Accredited Registrar
and my responds:
In desperation I renewed my domain manually. You defunct system took 5
payments from me for 8.99 each. If you would refund those 5 payments,
that would make use even.
If the system was broke since Feb or 2006, why in gods name didn't your
crappy company TELL ANYBODY!
signed; DISGUSTED
******************
Next week see my www.schmooseme.com
RSC
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| On 20 Jan 2007 06:30:34 -0800, "RSC" <me@schmooseme.com> scrawled:
> Here my last post, am I moveing to Network Solutions, but check out
> this answer I finally got from RF:
I highly recommend that you move somewhere other than NS - ever heard
of "out of the frying pan, into the fire?"
--
MGW
I have yet to see a problem, however complicated, which when you looked at
it in the right way, did not become still more complicated. ~ Poul Anderson
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| Steven J. Sobol 2007-01-27, 11:09 pm |
| In article <1169303434.737842.207570@38g2000cwa.googlegroups.com>, RSC wrote:
> We are sorry for any inconvenience caused, I just checked your account
> and you were charged for Auto Renewal, but since Feb 2006 Auto Renewal
> is not working.
You'd think they'd have fixed it after ten months.
Maybe people should start filing complaints with ICANN.
--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
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Well before I jump in the fire, could I hear some suggestions? My
buddy uses no-ip for domain hosting and never had a problem.
RSC
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| Steven J. Sobol 2007-01-27, 11:09 pm |
| In article <1169487841.898188.298560@a75g2000cwd.googlegroups.com>, RSC wrote:
>
> Well before I jump in the fire, could I hear some suggestions? My
> buddy uses no-ip for domain hosting and never had a problem.
I use godaddy for my personal domains and the boss switched us to
aplus at work. I like both for domain registrations.
--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
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