Webmaster forum - Re: Want to move hosts, but present hosting company is ignoring all emails.

Author

Re: Want to move hosts, but present hosting company is ignoring all emails.

Paul

2006-09-24, 6:59 pm

On Wed, 20 Sep 2006 16:24:46 -0400, Jerry Stuckle
<jstucklex@attglobal.net> wrote:

>Paul wrote:
>
>Paul,

Hi Jerry

>I'm not sure from that, but it looks like clientUpdateProhibited may
>cause you a problem with changing the DNS records.

That's what I thought.

>You need to get the domain away from them

Getting them to answer *any* email or ticket will be a miricle.

>(never register the domain with your hosting company - for this very reason!).

Never thought that at the time.

> However, they're not likely to easily release the domain,

Can they legally do that ?

>and if they're unscrupulous, they might even try something like deleting the domain name or changing
>the owner to themselves (it has happened before!).

They better not or they will have my lawyer onto them.

>If your control panel allows, release the transfer lock and transfer the
>domain to another registrar like GoDaddy.

I have HELM.
My friend who is hosting, did some sort of transer with godaddy, but
as she is not back yet, I do not know the latest news on it.

Whois has this :
Registrant ID: GODA-0808580

Which looks like something has happened, but still lists :
Sponsoring Registrar: WILD WEST DOMAINS, INC

> If not, you have more of a problem. If we knew the domain name we could figure out who the
>registrar is for this reseller (sorry, I don't know who 1Planhost
>resells for).

http://www.firstpeople.us

>You could then contact the real registrar and get control
>of your domain records. Then if it's a reputable registrar, just stay
>with them. Or you can transfer the registration to GoDaddy or another
>good registrar.

I don't know for sure, but I think my friend is doing that. I wish she
would get back off her holidays <G>

>But at this point I wouldn't talk to your host any longer. Getting
>control of your domain is your first order of business. Then switch to
>the new host.

Got one site on a new server, just waiting for the DNS etc to be done.

>In the meantime there's nothing to say you can't upload your files and
>set up the new site. Then you'll be ready to go when you get the domain
>straightened out.

Thank you for you help.
plh
Paul

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Paul

2006-09-24, 7:00 pm

On Thu, 21 Sep 2006 16:00:48 -0400, Jerry Stuckle
<jstucklex@attglobal.net> wrote:

>OK, so Wild West Domains is your registrar. You should try contacting
>them to explain the problem. If your email address in the domain admin
>record is correct, they should be able to help you.

That's another problem. I cannot send or receive emails from either
site. So I cannot confirm that I run the sites. [I own one and run the
other]

Even the 1planhost site now says : "Temporary site maintance. Please
bare with us"

Depending where you are, my sites are either up and running, or not.
I see that they are online, but others see that they down.

Whois says error 500

plh
Paul

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Paul

2006-09-24, 7:00 pm

On Thu, 21 Sep 2006 16:00:48 -0400, Jerry Stuckle
<jstucklex@attglobal.net> wrote:

>Hmm, that's more of a problem. It shows you as the owner, but all the
>email, etc. points back to 1planhost.com.

I know, just looked after I sent my last message. And 1planhost are
*impossible* to contact, or get a reply from.

>But you should still contact Wild West Domains. They should be able to
>work something out to prove you are the owner of the domain.

My friend did something with godaddy, but still hasn't returned from
her holiday [24 hours late]

I will look a bit of a prat if I contact WWD and something has already
been started. I did get forwarded a Transfer Acknowledgement letter.

I could upload something to the site to prove I have control over the
sites. Or they could ring the numbers on whois and talk to my family.
[I am not presntly there with them]

My friend has put in a transer with godaddy, but I have no idea what
is the latest news cos she's not back.

[color=darkred]
[color=darkred]
>As the owner, you'll probably have to do that. Your friend can help,
>but since she isn't the registered owner of the domain they shouldn't
>release it.

Yes I will have to have a finger in the pie somewhere, but she knows
all this backend stuff and transfering things etc.

> After all, it could be someone claiming to be helping you
>yet trying to steal your domain.

Exactly, which is why I originally thought that I *had* to contact the
hosting company.

>Hope it's been some help. Good luck!

It has. Thank you
plh
Paul

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Paul

2006-09-24, 7:00 pm

On Thu, 21 Sep 2006 21:47:21 -0600, Chuck Anderson
<websiteaddress@seemy.sig> wrote:

>Paul wrote:
>
>Thought I'd comment here: If the Registrant information is correct
>(besides the email address), you shouldn't have too much trouble with
>the transfer (it may require sending hard copy ID information).

Thats could be a problem. I am in the UK atm and the site and address
is in the USA. My wife recently moved a few months back so doesn't
show the correct address. Although the phone number is still correct.

> I had to do something similar, twice. One time (about four years ago) the only
>thing I had going for me was that my name was listed as the Registrant
>(the address and phone were "the other" person's). I managed to talk the
>registrar into okaying the transfer over the phone. Things have changed
>since then, so I don't think it could be that easy anymore.

Again, could be costly from the UK - and hardy gives them confidence
that I am the owner.

>Then, also about four years ago, I successfully transfered a domain that
>was much like your case. The Registrant was my new client, and it was
>her name and address that appeared as the Registrant. All other info was
>her previous (worthless :-) webmaster. The registrar instructed us to
>send some paperwork in the mail, proving that my client was who she said
>she was, and once they got the paperwork, they transfered the domain to
>my account (at the same registrar).

That could take time with going to and fro the pond.

>Hope things work out for you.

Thank you.

>(Great looking site, btw)

Thank you very much.
plh
Paul

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