Webmaster forum - Re: Want to move hosts, but present hosting company is ignoring all

Author

Re: Want to move hosts, but present hosting company is ignoring all

Jerry Stuckle

2006-09-24, 6:59 pm

Paul wrote:
> On 20 Sep 2006 12:01:53 -0500, comphelp@toddh.net (Todd H.) wrote:
>
>
>
>
> When I signed up with them, they paid for the domain name, although
> whois says it is in my name.
>
> On whois, One site says
>
> Domain Status: clientDeleteProhibited
> Domain Status: clientRenewProhibited
> Domain Status: clientTransferProhibited
> Domain Status: clientUpdateProhibited
>
> The other site doesn't say.
>
> Which one will cause the problem ?
>
>
>
>
> I have access to HELM which does have a DNS thingy in there.
>
>
>
>
> Phew !
> And I have just paid these guys for another year. I guess I won't see
> a refund.
>
>
>
>
> Thank you.
>
> plh
> Paul
>

Paul,

I'm not sure from that, but it looks like clientUpdateProhibited may
cause you a problem with changing the DNS records.

You need to get the domain away from them (never register the domain
with your hosting company - for this very reason!). However, they're
not likely to easily release the domain, and if they're unscrupulous,
they might even try something like deleting the domain name or changing
the owner to themselves (it has happened before!).

If your control panel allows, release the transfer lock and transfer the
domain to another registrar like GoDaddy. If not, you have more of a
problem. If we knew the domain name we could figure out who the
registrar is for this reseller (sorry, I don't know who 1Planhost
resells for). You could then contact the real registrar and get control
of your domain records. Then if it's a reputable registrar, just stay
with them. Or you can transfer the registration to GoDaddy or another
good registrar.

But at this point I wouldn't talk to your host any longer. Getting
control of your domain is your first order of business. Then switch to
the new host.

In the meantime there's nothing to say you can't upload your files and
set up the new site. Then you'll be ready to go when you get the domain
straightened out.

--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex@attglobal.net
==================

Jerry Stuckle

2006-09-24, 7:00 pm

Paul wrote:
> On Wed, 20 Sep 2006 16:24:46 -0400, Jerry Stuckle
> <jstucklex@attglobal.net> wrote:
>
>
>
> Can they legally do that ?
>

Not really. But what are you going to do? Spend thousands of dollars
suing them?

>
>
>
> They better not or they will have my lawyer onto them.
>

And spend thousands of dollars doing it? That's very expensive, and
they know it.

>
>
>
> I have HELM.
> My friend who is hosting, did some sort of transer with godaddy, but
> as she is not back yet, I do not know the latest news on it.
>
> Whois has this :
> Registrant ID: GODA-0808580
>
> Which looks like something has happened, but still lists :
> Sponsoring Registrar: WILD WEST DOMAINS, INC
>

OK, so Wild West Domains is your registrar. You should try contacting
them to explain the problem. If your email address in the domain admin
record is correct, they should be able to help you.

>
>
>
>
> http://www.firstpeople.us
>

Hmm, that's more of a problem. It shows you as the owner, but all the
email, etc. points back to 1planhost.com.

But you should still contact Wild West Domains. They should be able to
work something out to prove you are the owner of the domain.

>
>
>
> I don't know for sure, but I think my friend is doing that. I wish she
> would get back off her holidays <G>
>

As the owner, you'll probably have to do that. Your friend can help,
but since she isn't the registered owner of the domain they shouldn't
release it. After all, it could be someone claiming to be helping you
yet trying to steal your domain.

>
>
> Got one site on a new server, just waiting for the DNS etc to be done.
>

OK, hopefully you can get it worked out.

>
>
>
> Thank you for you help.
> plh
> Paul
>

Hope it's been some help. Good luck!

--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex@attglobal.net
==================

Chuck Anderson

2006-09-24, 7:00 pm

Paul wrote:[color=darkred]
> On Thu, 21 Sep 2006 16:00:48 -0400, Jerry Stuckle
> <jstucklex@attglobal.net> wrote:
>
>
>
> I know, just looked after I sent my last message. And 1planhost are
> *impossible* to contact, or get a reply from.
>
>

Thought I'd comment here: If the Registrant information is correct
(besides the email address), you shouldn't have too much trouble with
the transfer (it may require sending hard copy ID information). I had to
do something similar, twice. One time (about four years ago) the only
thing I had going for me was that my name was listed as the Registrant
(the address and phone were "the other" person's). I managed to talk the
registrar into okaying the transfer over the phone. Things have changed
since then, so I don't think it could be that easy anymore.

Then, also about four years ago, I successfully transfered a domain that
was much like your case. The Registrant was my new client, and it was
her name and address that appeared as the Registrant. All other info was
her previous (worthless :-) webmaster. The registrar instructed us to
send some paperwork in the mail, proving that my client was who she said
she was, and once they got the paperwork, they transfered the domain to
my account (at the same registrar).

Hope things work out for you. (Great looking site, btw)

--
*****************************
Chuck Anderson • Boulder, CO
http://www.CycleTourist.com
*****************************

Jerry Stuckle

2006-09-24, 7:00 pm

Alex wrote:
> "Paul" <lamewolf2004[REMOVE]@yahoo.com> wrote in message
> [ snip ]
>
>
>
> Paul,
>
> You've been hassled by a lousy host who is apparently also your registrar.
> Yet you are planning to host your site on a friend's server, which is
> Windows-based rather than a Linux box. Why not treat this as a serious
> enterprise, pay $10 a month to a professional hosting outfit, transfer your
> registration to an outfit like GoDaddy.com, which gives great service and
> can help you untangle your present registration problem, and be done with
> it? Surely it's worth $10 a month to save the work of rewriting your code
> from Linux to Windows.
>
> Alex
>
>

Alex,

PHP, Perl, etc. do not have to be rewritten. Most run just fine on
Windows under either Apache or IIS. There are only a few minor
system-related functions which are different, and most web pages don't
use them.

But ASP and .NET pages need to be rewritten when moved from Window to Linux.

--
==================
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex@attglobal.net
==================