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| Author |
Want to move hosts, but present hosting company is ignoring all emails.
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| Hi all
I am so fed up with my hosting company due to many long outages, lack
of customer support and email server problems. I have found a new
host, but my present one is not answering any emails or tickets.
What can I do ?
They are killing my sites and I am so stressed by it.
plh
Paul
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| Beauregard T. Shagnasty 2006-09-24, 6:59 pm |
| Paul wrote:
> Hi all
> I am so fed up with my hosting company due to many long outages, lack
> of customer support and email server problems. I have found a new
> host, but my present one is not answering any emails or tickets.
>
> What can I do ?
> They are killing my sites and I am so stressed by it.
1. Calm down. Step back and have a beer. Maybe two.
2. Move your site to the new host.
3. Test.
4. Reset your nameservers. Wait a day.
5. Tell the old host to stuff it.
--
-bts
-Motorcycles defy gravity; cars just suck.
| |
| Karl Groves 2006-09-24, 6:59 pm |
| Paul <lamewolf2004[REMOVE]@yahoo.com> wrote in
news:ivq2h2tdrd8km7qphdj53tge2dbcil99jv@4ax.com:
> Hi all
> I am so fed up with my hosting company due to many long outages, lack
> of customer support and email server problems. I have found a new
> host, but my present one is not answering any emails or tickets.
>
> What can I do ?
> They are killing my sites and I am so stressed by it.
What e-mails or tickets does your present host have to answer?
Purchase the new hosting, upload your files to the new location, and switch
the DNS info at the registrar.
--
Karl Groves
www.karlcore.com
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| On Wed, 20 Sep 2006 16:33:31 GMT, "Beauregard T. Shagnasty"
<a.nony.mous@example.invalid> wrote:
>Paul wrote:
>
Hi
[color=darkred]
>1. Calm down. Step back and have a beer. Maybe two.
Not with Sertaline.
>2. Move your site to the new host.
I have done that with one of the sites, I am waiting for my friend to
return before I can upload the other.
>3. Test.
>4. Reset your nameservers. Wait a day.
>5. Tell the old host to stuff it.
Is it that easy ? I thought that the present company would have to
release certain things [security reasons] first ?
Thank you for your help
plh
Paul
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| On Wed, 20 Sep 2006 11:37:24 -0500, Karl Groves
<karl@NOSPAMkarlcore.com> wrote:
>Paul <lamewolf2004[REMOVE]@yahoo.com> wrote in
>news:ivq2h2tdrd8km7qphdj53tge2dbcil99jv@4ax.com:
>
>
>What e-mails or tickets does your present host have to answer?
>What e-mails or tickets does your present host have to answer?
Long outages, emails not arriving. People email and they bounce back
to them. cart32 down for days. etc etc etc.
>Purchase the new hosting, upload your files to the new location, and switch
>the DNS info at the registrar.
Thank you. So no need to contact the present hosting company then ?
plh
Paul
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| Beauregard T. Shagnasty 2006-09-24, 6:59 pm |
| Paul wrote:
>
> Not with Sertaline.
Heh, maybe after you've moved to the new host, you won't need it.
(Isn't that Sertraline? I had to look it up.)
--
-bts
-Motorcycles defy gravity; cars just suck.
| |
| Todd H. 2006-09-24, 6:59 pm |
| Paul <lamewolf2004[REMOVE]@yahoo.com> writes:
> Is it that easy ? I thought that the present company would have to
> release certain things [security reasons] first ?
Unless you've made the mistake of using your current host as your
registrar, yes it's that easy!
And even if you are using htem as your registrar, so long as you have
access to your registrar control panel and can repoint the domain to
the new hosts's DNS server, you're golden.
Get the sites ready at the new host, and flip the switch by repointing
the DNS at the registrar, and wait an hour to 2 days and you're done.
If you have email involved, then you may have to collect email that'll
get delivered by some senders to the old site (depending on DNS
propagation) but web site is easy.
--
Todd H.
http://www.toddh.net/
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| On Wed, 20 Sep 2006 16:52:14 GMT, "Beauregard T. Shagnasty"
<a.nony.mous@example.invalid> wrote:
>Paul wrote:
>
>
>Heh, maybe after you've moved to the new host, you won't need it.
They are adding to the problem.
>(Isn't that Sertraline? I had to look it up.)
Ooops, yes.
sorry.
I even forgot my name the other day !
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| On 20 Sep 2006 12:01:53 -0500, comphelp@toddh.net (Todd H.) wrote:
>Paul <lamewolf2004[REMOVE]@yahoo.com> writes:
>
>
>Unless you've made the mistake of using your current host as your
>registrar, yes it's that easy!
When I signed up with them, they paid for the domain name, although
whois says it is in my name.
On whois, One site says
Domain Status: clientDeleteProhibited
Domain Status: clientRenewProhibited
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
The other site doesn't say.
Which one will cause the problem ?
>And even if you are using htem as your registrar, so long as you have
>access to your registrar control panel and can repoint the domain to
>the new hosts's DNS server, you're golden.
I have access to HELM which does have a DNS thingy in there.
>Get the sites ready at the new host, and flip the switch by repointing
>the DNS at the registrar, and wait an hour to 2 days and you're done.
Phew !
And I have just paid these guys for another year. I guess I won't see
a refund.
>If you have email involved, then you may have to collect email that'll
>get delivered by some senders to the old site (depending on DNS
>propagation) but web site is easy.
Thank you.
plh
Paul
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| Todd H. 2006-09-24, 6:59 pm |
| Paul <lamewolf2004[REMOVE]@yahoo.com> writes:
> On 20 Sep 2006 12:01:53 -0500, comphelp@toddh.net (Todd H.) wrote:
>
>
> When I signed up with them, they paid for the domain name, although
> whois says it is in my name.
>
> On whois, One site says
>
> Domain Status: clientDeleteProhibited
> Domain Status: clientRenewProhibited
> Domain Status: clientTransferProhibited
> Domain Status: clientUpdateProhibited
Be sure to let the registrar know that one of their resellers isn't
responding to support requests. This will help get around those
settings when you transfer the domain to a new registrar (this is
separate from hosting).
> The other site doesn't say.
>
> Which one will cause the problem ?
>
> I have access to HELM which does have a DNS thingy in there.
Hrmm. Not familiar whteher that manipulates DNS on their servers or
actually does anything to repoint the registrar's record of "where do
I go for authoritative DNS on this domain" setting. Perhaps other
HELM users can comment.
> Phew !
> And I have just paid these guys for another year. I guess I won't see
> a refund.
If you paid by credit card and were receiving bad service, a dispute
will get them talking at least.
--
Todd H.
http://www.toddh.net/
| |
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| On 20 Sep 2006 12:22:42 -0500, comphelp@toddh.net (Todd H.) wrote:
>Paul <lamewolf2004[REMOVE]@yahoo.com> writes:
>
>Be sure to let the registrar know that one of their resellers isn't
>responding to support requests. This will help get around those
>settings when you transfer the domain to a new registrar (this is
>separate from hosting).
My friend, who will be hosting these sites is away atm. She did do
something to transfer with godaddy, but not too sure what it was. Too
techy for me. <G>
>
[color=darkred]
>Hrmm. Not familiar whteher that manipulates DNS on their servers or
>actually does anything to repoint the registrar's record of "where do
>I go for authoritative DNS on this domain" setting. Perhaps other
>HELM users can comment.
Nor me. I leave the backend stuff to other people.
>
>
>If you paid by credit card and were receiving bad service, a dispute
>will get them talking at least.
My daughter did. Bad service is an understatement.
Avoid 1Planhost.
plh
Paul
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| The Chipster 2006-09-24, 6:59 pm |
| why do you need them to anser anything. Move! Don't you have your files on
your local drive. Can you not ftp in to your site and grab anything that's
been updated on the fly? If you can't do that, How about visiting your own
site and saving the files to your local drive. Where there's a will there's
a way.
"Paul" <lamewolf2004[REMOVE]@yahoo.com> wrote in message
news:ivq2h2tdrd8km7qphdj53tge2dbcil99jv@4ax.com...
> Hi all
> I am so fed up with my hosting company due to many long outages, lack
> of customer support and email server problems. I have found a new
> host, but my present one is not answering any emails or tickets.
>
> What can I do ?
> They are killing my sites and I am so stressed by it.
> plh
> Paul
>
> --
>
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| The Chipster 2006-09-24, 6:59 pm |
|
"Beauregard T. Shagnasty" <a.nony.mous@example.invalid> wrote in message
news:v3eQg.189807$5i3.153027@bgtnsc04-news.ops.worldnet.att.net...
> Paul wrote:
>
>
> 1. Calm down. Step back and have a beer. Maybe two.
> 2. Move your site to the new host.
> 3. Test.
> 4. Reset your nameservers. Wait a day.
> 5. Tell the old host to stuff it.
>
> --
> -bts
> -Motorcycles defy gravity; cars just suck.
Here here. I replied before reading this post, and I must say, I like this
one.
| |
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| On Wed, 20 Sep 2006 19:45:05 GMT, "The Chipster"
<chipster@bridginthegap.invalid> wrote:
>why do you need them to anser anything.
1: I wasn't sure if they needed to be contacted as they paid for the
domain name even though it is in my name.
2: Sounded logical that the hosting company needs to know or has to do
something otherwise everyone will be transferring their competitors.
> Move!
I am.
Waiting for my friend who is going to host them to come back from her
holidays.
Also, they will be on linux servers instead of windows servers and so
rework has to be done. And that includes the shopping cart. Not a
simple swap over.
> Don't you have your files on your local drive.
Oh yes.
>Can you not ftp in to your site and grab anything that's
>been updated on the fly?
Yes, but no need. Unless the HDD dies between now and uploading to the
new server.
>If you can't do that, How about visiting your own
>site and saving the files to your local drive. Where there's a will there's
>a way.
5500 + pages would take time :) Good job I have them locally.
plh
Paul
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| William Tasso 2006-09-24, 6:59 pm |
| Fleeing from the madness of the Superfeed.net jungle
Paul <"lamewolf2004[REMOVE]"@yahoo.com> stumbled into
news:alt.www.webmaster
and said:
> On Wed, 20 Sep 2006 19:45:05 GMT, "The Chipster"
> <chipster@bridginthegap.invalid> wrote:
>
>
> 1: I wasn't sure if they needed to be contacted as they paid for the
> domain name even though it is in my name.
Twice you've said this - listen, I pay for domain names almost every day
but I'm not being altruistic here, the customer does pay - mostly by
itemised invoice although there are still a few bundled packages from the
old days.
> 2: Sounded logical that the hosting company needs to know or has to do
> something otherwise everyone will be transferring their competitors.
This is you registrar (or agent), not your web host (although they could
be the same person/company). Some (mostly web techies) will tell you to
always keep these two roles with separate companies. Others (mostly site
owners) will tell you it's less hassle to keep them in the same place.
The choice is yours. How yuo conduct your business and choose suppliers
is equally a matter for your own judgement. Speaking personally I prefer
to do business with folk I can drink with.
>
> I am.
> Waiting for my friend who is going to host them to come back from her
> holidays.
?? what happens if you need changes when she's on her next trip?
> Also, they will be on linux servers instead of windows servers and so
> rework has to be done. And that includes the shopping cart. Not a
> simple swap over.
nice sales job :)
PS: hope it works out.
--
William Tasso
http://williamtasso.com/words/what-is-usenet.asp
| |
|
| On Wed, 20 Sep 2006 21:47:08 +0100, "William Tasso"
<SpamBlocked@tbdata.com> wrote:
>Fleeing from the madness of the Superfeed.net jungle
>Paul <"lamewolf2004[REMOVE]"@yahoo.com> stumbled into
>news:alt.www.webmaster
>and said:
>
>
>Twice you've said this -
I know, but he asked.
> listen, I pay for domain names almost every day
>but I'm not being altruistic here, the customer does pay - mostly by
>itemised invoice although there are still a few bundled packages from the
>old days.
I wouldn't have minded paying at the time. I was just something that
they threw into the package. I went with them because they offered
50gb of b/w a month and was good value for the money. But since they
were taken over, they have gone to pot.
>
>This is you registrar (or agent), not your web host (although they could
>be the same person/company). Some (mostly web techies) will tell you to
>always keep these two roles with separate companies. Others (mostly site
>owners) will tell you it's less hassle to keep them in the same place.
>The choice is yours. How yuo conduct your business and choose suppliers
>is equally a matter for your own judgement. Speaking personally I prefer
>to do business with folk I can drink with.
I understand what you are saying.
>
>?? what happens if you need changes when she's on her next trip?
ATM I have only uploaded the site to a temp section on her server. She
was almost out the door on her holiday when I was uploading. I can do
changes later, but I know she was doing something with godaddy.
I cannot speak for her, but AFAICR there was something she was waiting
for before it can go live.
Just happened at a bad time, thats all. I don't blame her at all. Far
from it.
>
>nice sales job :)
>
>PS: hope it works out.
Thank you.
plh
Paul
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| William Tasso 2006-09-24, 6:59 pm |
| Fleeing from the madness of the Superfeed.net jungle
Paul <"lamewolf2004[REMOVE]"@yahoo.com> stumbled into
news:alt.www.webmaster
and said:
> On Wed, 20 Sep 2006 21:47:08 +0100, "William Tasso"
> <SpamBlocked@tbdata.com> wrote:
>
>
> I wouldn't have minded paying at the time. I was just something that
> they threw into the package. I went with them because they offered
> 50gb of b/w a month and was good value for the money.
ahh - so you have paid, just not a listed item.
> But since they
> were taken over, they have gone to pot.
ugh - the number of times we hear that story here. I should write a book.
I've taken over several hosting outfits over the last few years. Complete
migration can take months and is the most costly part of the deal in terms
of time/effort. When you buy out a hosting company you have absolutely no
idea of the state of the relationship between the host and their
customers, also it can take a long time to tune in to the available skill
set. Some customers will skip through the process without a murmur,
others need their hands holding every step. It pays to pay attention to
detail.
--
William Tasso
http://williamtasso.com/words/what-is-usenet.asp
| |
|
| On Wed, 20 Sep 2006 22:20:33 +0100, "William Tasso"
<SpamBlocked@tbdata.com> wrote:
>Fleeing from the madness of the Superfeed.net jungle
>Paul <"lamewolf2004[REMOVE]"@yahoo.com> stumbled into
>news:alt.www.webmaster
>and said:
>
>
>
>ahh - so you have paid, just not a listed item.
I guess so. It was written something like : we pay your domain name as
long as you host with us, sort of thing.
>
>ugh - the number of times we hear that story here. I should write a book.
I was once a very proud 1planhost customer, but now I cannot get away
quick enough.
>I've taken over several hosting outfits over the last few years. Complete
>migration can take months and is the most costly part of the deal in terms
>of time/effort. When you buy out a hosting company you have absolutely no
>idea of the state of the relationship between the host and their
>customers, also it can take a long time to tune in to the available skill
>set. Some customers will skip through the process without a murmur,
>others need their hands holding every step. It pays to pay attention to
>detail.
I just wish they would bloody answer their emails. You cannot even
contact them by phone any more !
Customer service is VERY important. No matter how good the product is,
if there is shit to nil customer support, then avoid.
plh
Paul
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"Paul" <lamewolf2004[REMOVE]@yahoo.com> wrote in message
[ snip ]
> Customer service is VERY important. No matter how good the product is,
> if there is shit to nil customer support, then avoid.
>
> Paul
>
Paul,
You've been hassled by a lousy host who is apparently also your registrar.
Yet you are planning to host your site on a friend's server, which is
Windows-based rather than a Linux box. Why not treat this as a serious
enterprise, pay $10 a month to a professional hosting outfit, transfer your
registration to an outfit like GoDaddy.com, which gives great service and
can help you untangle your present registration problem, and be done with
it? Surely it's worth $10 a month to save the work of rewriting your code
from Linux to Windows.
Alex
| |
| William Tasso 2006-09-24, 7:00 pm |
| Fleeing from the madness of the jungle
Jerry Stuckle <jstucklex@attglobal.net> stumbled into
news:alt.www.webmaster
and said:
> Alex wrote:
>
> Alex,
>
> PHP, Perl, etc. do not have to be rewritten.
Nor python.
> Most run just fine on Windows under either Apache or IIS. There are
> only a few minor system-related functions which are different, and most
> web pages don't use them.
>
> But ASP and .NET pages need to be rewritten when moved from Window to
> Linux.
indeed
I think the o/p is considering a move /from/ windows /to/ linux - maybe I
read that wrong.
--
William Tasso
http://williamtasso.com/words/what-is-usenet.asp
| |
|
| On Sat, 23 Sep 2006 03:24:19 GMT, "Alex"
<tuchasoffentisch@_NO_SPAM_XXXXXXXXXX> wrote:
>
>"Paul" <lamewolf2004[REMOVE]@yahoo.com> wrote in message
>[ snip ]
>
>Paul,
Hi Alex
>You've been hassled by a lousy host who is apparently also your registrar.
>Yet you are planning to host your site on a friend's server, which is
>Windows-based rather than a Linux box.
No, my friends server is Linux. She buys off another company and has
her sites on there. She is adding mine to it.
> Why not treat this as a serious enterprise, pay $10 a month to a professional hosting outfit,
It is.
>transfer your registration to an outfit like GoDaddy.com,
We have tried. We are still waiting for 1planhost to give her the
code.
> which gives great service and can help you untangle your present registration problem, and be done with
>it? Surely it's worth $10 a month to save the work of rewriting your code
>from Linux to Windows.
Er, no. It will be rewritng some asp forms [embedded into html pages]
so that they will run on Linux.
plh
Paul
>Alex
>
--
Handmade Jewelry from Texas
http://www.houstoncrafts.com/
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| On Sat, 23 Sep 2006 05:53:30 +0100, "William Tasso"
<SpamBlocked@tbdata.com> wrote:
>I think the o/p is considering a move /from/ windows /to/ linux - maybe I
>read that wrong.
You are correct. From Windows to Linux.
Damn hosting company will not reply to the requested transfer.
plh
Paul
--
Handmade Jewelry from Texas
http://www.houstoncrafts.com/
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