Webmaster forum - Is Serverfly legit?

Author

Is Serverfly legit?

skipintro@gmail.com

2005-07-22, 11:21 pm

Folks:

I set up a few domains with serverfly, along with Pop email, etc. These
were very simple sites, a few static pages, etc.

After a few weeks, the site went down. Now all I see is the "PHP"
version page in place of my home page, I can no longer log into their
"control panel", and my email bounces.

Their tech support doesn't seem to have a clue. They told me that my
"domains are pointing to the wrong server" Note that they handled
everything from registering the domain, DNS, setting up initial
placeholder site.

Is this company real? Or did I get duped by some amateur operation with
a slick facade? I don't see many people talking about them on usenet,
etc.

--
Skip

William Tasso

2005-07-22, 11:23 pm

Writing in news:alt.www.webmaster
From the safety of the http://groups.google.com cafeteria
<skipintro@XXXXXXXXXX> said:

> Folks:

How do yo do?

> I set up a few domains with serverfly, along with Pop email, etc. These
> were very simple sites, a few static pages, etc.
>
> After a few weeks, the site went down. Now all I see is the "PHP"
> version page in place of my home page, I can no longer log into their
> "control panel", and my email bounces.
>
> Their tech support doesn't seem to have a clue. They told me that my
> "domains are pointing to the wrong server" Note that they handled
> everything from registering the domain, DNS, setting up initial
> placeholder site.

So, can you log in to a nameserver management panel someplace and fix it?
or do you need action from support/admin?

Perhaps they mean the domains are pointing at the wrong name servers - is
there a domain management panel?

> Is this company real?

No idea, never heard of them.

--
William Tasso

** Business as usual

Kerry

2005-07-23, 4:14 am

<skipintro@XXXXXXXXXX> wrote in message
news:1122071872.714067.323630@g14g2000cwa.googlegroups.com...
> Folks:
>
> I set up a few domains with serverfly, along with Pop email, etc. These
> were very simple sites, a few static pages, etc.
>
> After a few weeks, the site went down. Now all I see is the "PHP"
> version page in place of my home page, I can no longer log into their
> "control panel", and my email bounces.
>
> Their tech support doesn't seem to have a clue. They told me that my
> "domains are pointing to the wrong server" Note that they handled
> everything from registering the domain, DNS, setting up initial
> placeholder site.
>
> Is this company real? Or did I get duped by some amateur operation with
> a slick facade? I don't see many people talking about them on usenet,
> etc.
>
> --
> Skip
>

I had kind of the same problem. I registered some domains with
Registerfly.com and used their offer of free web space at Serverfly. But
like yourself I had to continually call them due to dns problems to get my
sites to show up. I eventually gave up and changed to another server. I'm
surprised to hear they still haven't got their act together. My experiences
with them were about 3 years ago!

Regards

Kerry

webguymatt@yahoo.com

2005-07-26, 11:27 pm

Hi there,

I was a serverfly customer for about a year... right up until earlier
this week. All of a sudden my site was magically replaced with a page
that said "this account has been suspended". We immediately contacted
customer support and they replied with a vague explanation... honestly,
all they told us was that our site was responsible for two server
crashes and we'd been suspended for "abusing mySQL".

I pointed out to the customer service rep that (a) we hadn't done any
development in months and (b) we were only using scripts and tools that
serverfly includes with all hosting packages. This didn't faze them,
they said we could either pay an extra $20/month because of the
"problems we were causing" or we could find another provider.

Suffice to say we chose the latter.

So longer story short, Serverfly sucks!

Cheers,
Matt

skipintro@XXXXXXXXXX wrote:
> Folks:
>
> I set up a few domains with serverfly, along with Pop email, etc. These
> were very simple sites, a few static pages, etc.
>
> After a few weeks, the site went down. Now all I see is the "PHP"
> version page in place of my home page, I can no longer log into their
> "control panel", and my email bounces.
>
> Their tech support doesn't seem to have a clue. They told me that my
> "domains are pointing to the wrong server" Note that they handled
> everything from registering the domain, DNS, setting up initial
> placeholder site.
>
> Is this company real? Or did I get duped by some amateur operation with
> a slick facade? I don't see many people talking about them on usenet,
> etc.
>
> --
> Skip

William Tasso

2005-07-27, 8:19 pm

Writing in news:alt.www.webmaster
From the safety of the http://groups.google.com cafeteria
<webguymatt@yahoo.com> said:

> ...
> I pointed out to the customer service rep that (a) we hadn't done any
> development in months and (b) we were only using scripts and tools that
> serverfly includes with all hosting packages. This didn't faze them,
> they said we could either pay an extra $20/month because of the
> "problems we were causing" or we could find another provider.

Were they able to be any more specific?

> Suffice to say we chose the latter.

I can see how that would seem to be the most attractive option.

--
William Tasso

** Business as usual

webguymatt@yahoo.com

2005-07-28, 7:32 pm

Hi William,

No, and that was the most frustrating part. We wrote back numerous
times to try and get more information. Each time we were told that
tracking down a performance issue on a shared server was very
difficult. All they could tell us was that our site was causing
thousands of hits on their mysql server.

I should point out that our site was two things... very simple and
built using *only* Serverfly's tools. We had a storefront, a discussion
forum and a blog... nothing out of the ordinary whatsoever. From a
customer service point of view their handling of the matter was
pathetic. All we wanted was an explanation as to how we were "causing
problems" and we never really got one.

YMMV,
Matt

William Tasso wrote:
>
> Were they able to be any more specific?

William Tasso

2005-07-29, 12:00 am

Writing in news:alt.www.webmaster
From the safety of the http://groups.google.com cafeteria
<webguymatt@yahoo.com> said:
>
> William Tasso wrote:
>
> No, and that was the most frustrating part. We wrote back numerous
> times to try and get more information. Each time we were told that
> tracking down a performance issue on a shared server was very
> difficult.

Well, I guess that is true to a certain extent, but that is their trade.

> All they could tell us was that our site was causing
> thousands of hits on their mysql server.

That's good isn't it? Joking aside, I would think this could be verified
by the site logs.

> I should point out that our site was two things... very simple and
> built using *only* Serverfly's tools. We had a storefront, a discussion
> forum and a blog... nothing out of the ordinary whatsoever.

Suppose you could easily tell if any of those apps was suddenly working
overtime.

> From a
> customer service point of view their handling of the matter was
> pathetic. All we wanted was an explanation as to how we were "causing
> problems" and we never really got one.

Customer service is king. It's worth reminding ourselves that *all* hosts
(in fact, all businesses) will have problems from time to time. That much
is certain. The 'men from boys separator' is how they handle the
situation.

--
William Tasso

** Business as usual