Webmaster forum - CMRS for Webmasters?

Author

CMRS for Webmasters?

Travis Pupkin

2005-01-21, 7:21 pm

Hey,

I was wondering what all of you use to track client web site service
requests. I've toyed around with developing my own, but am always too
busy to get it off the ground.

Most of the software I've found seems geared (and priced) toward large
companies, but I'm just one guy with about 50 active clients at any
given time, and would prefer something specifically tailored toward web
development.

Ideally, it would allow me to track service requests and schedule
recurring tasks (and in my dreams it integrates with QuickBooks).

Any suggestions? Favorites?

Thanks.

Daniel M. Hendricks, esq.

2005-01-21, 11:17 pm

Travis Pupkin wrote:
> Hey,
>
> I was wondering what all of you use to track client web site service
> requests. I've toyed around with developing my own, but am always too

> busy to get it off the ground.

The usual suspects:
http://www.kayako.com/
http://www.perldesk.com/

PerlBill is good, but I like Kayako a little bit better.
..
Cheers,
Daniel
http://www.danhendricks.com

Jurgen Nijhuis

2005-01-22, 12:15 pm

On 21 Jan 2005 18:02:38 -0800, "Daniel M. Hendricks, esq."
<dmhendricks@despammed.com> wrote:

>Travis Pupkin wrote:
>
>
>The usual suspects:
>http://www.kayako.com/
>http://www.perldesk.com/
>
>PerlBill is good, but I like Kayako a little bit better.
>.
>Cheers,
>Daniel
>http://www.danhendricks.com

I don't know if this one has been mentioned yet, because I didn't
follow the whole thread, but http://www.cerberusweb.com/index.php
seems to be quite powerful. I don't like the interface though, it's a
bit cluttered somehow. Good news is that they have also a free
version. Never used it myself, so I say anything about the qualities.

--
Jurgen Nijhuis
Argos Media Solutions
www.argosmedia.nl

Lois

2005-01-22, 7:17 pm

"Travis Pupkin" wrote:
: I was wondering what all of you use to track client web site
service
: requests. I've toyed around with developing my own, but am always
too
: busy to get it off the ground.

See http://www.webhostingtalk.com/showt...&postid=2808915
for a current, longer discussion on this topic.

Lois

Travis Pupkin

2005-01-24, 7:20 am

In article <4yyId.3464$kh7.3440@fe39.usenetserver.com>, auto-
newsgroups@wordsweave.com says...
> "Travis Pupkin" wrote:
> : I was wondering what all of you use to track client web site
> service
> : requests. I've toyed around with developing my own, but am always
> too
> : busy to get it off the ground.
>
> See http://www.webhostingtalk.com/showt...&postid=2808915
> for a current, longer discussion on this topic.
>
> Lois
>
>
>
>

Thanks for the links, everyone. I'll try them out.