Dreamweaver - Lost Usernames and Passwords in Site Manager

Author

Lost Usernames and Passwords in Site Manager

servoweb

2005-10-14, 6:31 pm

Dreamweaver 8 seems to have forgotten the Login names and passwords for all the
sites I manage in the Site Manager.

The rest of the information is intact (eg host directory, hostname and
preferences).

Any ideas what might have happened, and more importantly how to restore the
information? I have the information sorted elsewhere but will be quite the
chore to add it all back manually.

I'm running Studio 8 on Windows XP Pro.

Thanks!

Ian

2005-10-15, 6:17 pm

Have a feeling the information is in the registry and I've seen it somewhere
in the forum but I suspect it doesn't show passwords

But the general opinion is ooppps, wish I'd backed it up somewhere, silly me

Ian
"servoweb" <webforumsuser@macromedia.com> wrote in message
news:diovqd$1i2$1@forums.macromedia.com...
> Dreamweaver 8 seems to have forgotten the Login names and passwords for
> all the
> sites I manage in the Site Manager.
>
> The rest of the information is intact (eg host directory, hostname and
> preferences).
>
> Any ideas what might have happened, and more importantly how to restore
> the
> information? I have the information sorted elsewhere but will be quite the
> chore to add it all back manually.
>
> I'm running Studio 8 on Windows XP Pro.
>
> Thanks!
>

ddalquist

2005-11-28, 6:41 pm

I just had the same thing happen with Studio 8 on XP Pro -- 52 site definitions
have had the userid/password disappear with all the other info. remaining
intact. While I have the site definitions backed up, this is a Monday morning
pain I don't need.

I'd very much like to hear from Macromedia as to a reason &/or solution for
this.

Murray *TMM*

2005-11-28, 6:41 pm

> I'd very much like to hear from Macromedia as to a reason &/or solution
> for
> this.

Then you would need to contact them directly....

http://www.macromedia.com/support/email/wishform/

--
Murray --- ICQ 71997575
Team Macromedia Volunteer for Dreamweaver
(If you *MUST* email me, don't LAUGH when you do so!)
==================
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==================

"ddalquist" <webforumsuser@macromedia.com> wrote in message
news:dmf0ph$n18$1@forums.macromedia.com...
>I just had the same thing happen with Studio 8 on XP Pro -- 52 site
>definitions
> have had the userid/password disappear with all the other info. remaining
> intact. While I have the site definitions backed up, this is a Monday
> morning
> pain I don't need.
>
> I'd very much like to hear from Macromedia as to a reason &/or solution
> for
> this.
>
>

servoweb

2006-01-06, 10:19 pm

Anyone have further information on this issue? It's happened a few more times
since first posting and I still cannot consistently reproduce the bug.

I submitted a bug report a while back and got a "thank you" email but no
solution. =)

ddalquist

2006-02-07, 10:46 pm

This has happened to me four times now. Come to work, fire up DW, try to
connect to one of my 50+ sites, and...nothing. The userid/password for each and
every site is gone.

Systems info.:
- WinXP/SP2 on a Dell Optiplex GW280 w/1GB RAM and plenty of disk space
- Latest DW 8 update has been installed
- Site files stored on a mapped Novell network drive; each site has its own
root folder--no overlap. This has worked fine for all previous versions of DW.

I do backup my sites, but it still requires considerable time to delete each
existing site profile and then import the backups, plus, each site
reindexes/rebuilds its cache--I've lost considerable time doing this. It's
unfortunate the import process will not overwrite existing sites of the same
name; instead, it takes the existing name and adds a number to it, so
regardless of how you do it, this process requires considerable time.

I've checked C:\Documents and Settings\\Application
Data\Macromedia\Dreamweaver 8\Configuration\SiteCache\ and found nothing
unusual in the file dates/times. I am now backing up that entire directory ;
hopefully, the next time this happens, I can just copy the backup directory
over to replace the \SiteCache\ folder to correct the problem.

I placed a bug report back in late November, but have received no response.

Gary White

2006-02-07, 10:46 pm

On Tue, 31 Jan 2006 13:36:21 +0000 (UTC), "ddalquist"
<webforumsuser@macromedia.com> wrote:

> I do backup my sites, but it still requires considerable time to delete each
>existing site profile and then import the backups, plus, each site
>reindexes/rebuilds its cache--I've lost considerable time doing this. It's
>unfortunate the import process will not overwrite existing sites of the same
>name; instead, it takes the existing name and adds a number to it, so
>regardless of how you do it, this process requires considerable time.

I've heard about this happening in older versions, but instances of this
seem to be pretty rare in DW8. I don't know why it's happening to you.
However, the site information is stored in the Windows registry. Here's
something you can try:

Run Regedit.exe
Find the key HKEY_CURRENT_USER\Software\Macromedia\Common\8\Sites
Export that key to a .reg file.
The next time you lose your info, find that .reg file, right-click on it
and choose Merge from the context menu.

Gary

ddalquist

2006-02-07, 10:47 pm

Thanks, Gary; I had missed seeing the username/password keys the first time I
looked there 'cuz "keychain" didn't exist in the keys that I looked at--they
had all been deleted.

By watching the registry while editing sites, I've since learned that when I
edit a site and add the username/password, I must immediately close the site
management window for that information to be written to the registry. If I do
not close the site management window and edit another site to add the
username/password, the first site I had edited will lose just the
username/password information while everything else remains intact--last site
edited is the only one written to the registry. Why I can't edit several sites
w/o having to open and close the site management each time is a mystery to me,
and one that I hope someone from Macromedia will respond to. I checked
permissions, and my user on this computer has inherited full admin rights.

I've been a DW user from version 1.2, and with DW 8, I purchased a new license
rather than upgrade. I exported all my sites from DW MX 2004, uninstalled MX
2004 entirely, removed all files from C:\Program Files\Macromedia\, and started
with a fresh install of DW 8.

I still don't know why ALL usernames/passwords would be simultanously deleted
on an occasional basis, and I've got a lot of site editing to do--opening and
closing the site management for each one--before I'll have a complete registry
to restore from. I've lost way too much time on this...

Gary White

2006-02-07, 10:48 pm

On Tue, 31 Jan 2006 21:54:36 +0000 (UTC), "ddalquist"
<webforumsuser@macromedia.com> wrote:

>Thanks, Gary; I had missed seeing the username/password keys the first time I
>looked there 'cuz "keychain" didn't exist in the keys that I looked at--they
>had all been deleted.

Sorry you've had the problem. While I have seen a couple of sporadic
reports of site info being lost in DW8, I've not seen any other reports
where it repeats like yours. Once you have the sites all back in there,
export the key and, hopefully, you'll be able to recover easier in the
future.

Gary

ddalquist

2006-02-28, 6:20 pm

Sorry you've had the problem. While I have seen a couple of sporadic
reports of site info being lost in DW8, I've not seen any other reports
where it repeats like yours. Once you have the sites all back in there,
export the key and, hopefully, you'll be able to recover easier in the
future.
===========

Well, it's happened again, and restoring that particular registry key did not
work, because, as I've just found out the hard way, exporting that key did so
w/o the userids/passwords intact, even though I did the key export after having
manually restored all my sites with their userids/password and double-checked
that they worked! Considering the course of events (restoring the
userids/passwords, testing them, shutting down Dreamweaver, and exporting that
registry key) I can't help but wonder if there's a problem in the way
Dreamweaver shuts down.

BTW, a coworker, who maintains only one site, had his userid/password
disappear last week, and he's one of the people who maintains desktop systems
here. It appears that this is not as isolated a problem as Macromedia claims.

This is the only software program that I'm having registry problems with. Why,
when nothing else is changing on my system, does Dreamweaver just nuke itself
like this? My user has full admin rights on this system, and I go out of my way
to keep this system reasonably clean. Perhaps Macromedia's method of
writing/retaining this data (possibly during shutdown) is flawed . . . . Until
I'm given evidence otherwise, I will believe this is a problem with Dreamweaver.

I'm now to the point of losing days, not hours, to this problem, but
apparently Macromedia expects me to pay (easier said then done w/in this
organization) just to get their attention as I purchased the software more than
90 days ago . . . So much for standing behind their product.

Gary White

2006-02-28, 6:21 pm

On Tue, 28 Feb 2006 16:25:59 +0000 (UTC), "ddalquist"
<webforumsuser@macromedia.com> wrote:

> Well, it's happened again, and restoring that particular registry key did not
>work, because, as I've just found out the hard way, exporting that key did so
>w/o the userids/passwords intact, even though I did the key export after having
>manually restored all my sites with their userids/password and double-checked
>that they worked!

There is definitely something funky going on because the usernames and
passwords *are* stored under that key:

HKEY_CURRENT_USER\Software\Macromedia\Common\8\Sites\-SiteN\Keychain

Where -SiteN will be a -Site number representing each individual site.

Are you using roving profiles?

Gary

ddalquist

2006-02-28, 6:21 pm

Read all the postings above, and you'll see that all the information has been
preserved in that registry key except userids/passwords, i.e., it'll work for a
period of time, and then just the userids/passwords ("keychaings" datat) will
disappear while the rest remains intact. Also, note that there's one other user
in this discussion having this problem, plus one of my coworkers just had this
happen last week (and he only has one site defined), and it's been noted to
have been a "sporadic" problem with previous releases, so I'm finding it
increasingly difficult to believe it's a problem with my computer vs. DW.

No, we do not use roving profiles, and I am the only person using this machine
(my door's locked when I'm gone).

I don't know how or when DW writes to the registry, but this is about the 5th
time it's been hosed, and due to a server setup that I inherited, I've got
enough site defintions to make this a substantial headache.

I've just taken another look at the registry, and have to withdraw a statement
from my previous posting: the userids/passwords are intact on my registry
export from 2/1/06 -- I did not seem them because I stopped looking when I saw
this for the site def. I was working on:

============================

"Group Name"=""
"Group Password"=""
"User"=""
"User PW"=""

but now I've notice underneath it that does contain data, yet the
userid/password don't show up DW's site def., and I'm unable to connect,
despite having restored this export to the registry.

"User"="01000000D08C9DDF0115D1118C7A00C04FC297EB0100000029D2BB9F93AE4"
"User PW"="01000000D08C9DDF0115D1118C7A00C04FC297EB0100000029D2BB9F93"
=============================

This is the case with serveral of the other site defs, but not all--some don't
have "User"="" and "User PW"="" in
Regardless, none of them connect, and all display empty userid/password fields
when viewing the site defs. through DW.

After viewing this, I edited the site above in DW to add the userid/password,
and exported the key again. Now the "user" and "user pw" fields from are gone,
yet still contains (different) data, the userid/password do show up in the
site def., and I can now connect to this site:

=============================

"Group Name"=""
"Group Password"=""

"User"="01000000D08C9DDF0115D1118C7A00C04FC297EB0100000080010B1752CD1"
"User PW"="01000000D08C9DDF0115D1118C7A00C04FC297EB0100000080010B1752"
============================

I still cannot connect to other sites I have yet to edit, regardless of
whether or not they contain "user" and "user pw" fields in

1. Assuming is supposed to contain the userid/password, what's going on with
the "user" and "user pw" fields coming and going in , especially after I have
edited all of the site definitions several times in previous months to
repopulate the userids/passwords after they suddenly all disappeared?

2. Did previous versions of DW store userids/passwords in vs ? If so, am I
fighting a "leftover" registry key issue from my previous DW MX 2004 install?

Gary White

2006-02-28, 10:15 pm

On Tue, 28 Feb 2006 21:17:53 +0000 (UTC), "ddalquist"
<webforumsuser@macromedia.com> wrote:

> I don't know how or when DW writes to the registry, but this is about the 5th
>time it's been hosed, and due to a server setup that I inherited, I've got
>enough site defintions to make this a substantial headache.

I'm at a loss to explain it.

Gary

sterlingtexas

2006-04-04, 6:32 pm

Lest anyone believe it is isolated, it happens to me on a regular basis and that brought me here in hope of finding a fix.

ddalquist

2006-04-04, 6:32 pm

Interesting that you should reply today, 'cuz it just happened again to me this
morning. Although I've not yet found/made time to do this, Macromedia
eventually replied to me with the following:

As of the moment, we cannot yet determine what's causing this issue on your
Dreamweaver.

I'll be forwarding issue to our Product Engineers.

Furthermore, can you try to do a clean uninstall of Dreamweaver on your
machine just to test if the issue will persist.

1) Uninstall Dreamweaver 8 (DW8) through Add/Remove Programs.

a. Go to Start > Settings > Control Panel
b. Select Dreamweaver and click on Change (as opposed to Remove).
c. Click on Next and then select Remove.
d. Select Remove Macromedia Dreamweaver 8 preferences and configuration files.
e. Go through the usual steps on the next dialog boxes until you completely
uninstall Dreamweaver 8.

2) Manually delete any remaining folders/files if they still exist:

- "Dreamweaver 8" under Program Files
- Delete the "Licensing" folder under:
C:\Documents and Settings\All Users\Application Data\Macromedia\Licensing\

3) Delete the User Configuration folder. Back this up first if there are any
customized settings you want to keep:

C:\Documents and Settings\\Application Data\Macromedia\Dreamweaver 8

4) Delete any Registry keys for DW8. Check under:

HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\Dreamweaver\8
HKEY_CURRENT_USER\Software\Macromedia\Dreamweaver 8
HKEY_CURRENT_USER\Software\Macromedia\Common\8 **

** This will delete your site files. You should back this up first if you have
any site files.

5) Restart the machine.

6) Reinstall DW8. Disable any anti-virus or security software before
installing.

sterlingtexas

2006-04-04, 6:33 pm

Small wonder you have not found time. Thanks! I also sent off a formal
message to the big A.
Actually, I tried a repair reinstall, but it got confused...hmm..may have been
the anti-everything programs that are running.
However, I hear the weekend calling. Have a good one!

jotajota

2006-04-15, 6:35 pm

hi guys.

I'm a webdeveloper from brazil and I'm stuck with this same problem:
Dreamweaver 8 "forgets" all my logins/passwords from my site
definitions, everytime I close the program. All other information
remains intact. The same thing happens with a co-worker here.

This problem starts to happen here when just after we installed
Internet Explorer 7 Beta. I think this should be another "little gift"
from our budy Windows XP, just because it installs some updates to
complete install IE7Beta... Maybe there's a connection between the
problem and some update, but I just can't find it.

Anyone knows how to solve this???

My best regards for all of you!

jota

sterlingtexas escreveu:

> Small wonder you have not found time. Thanks! I also sent off a formal
> message to the big A.
> Actually, I tried a repair reinstall, but it got confused...hmm..may have been
> the anti-everything programs that are running.
> However, I hear the weekend calling. Have a good one!

shawnkhall

2006-11-29, 12:20 am

Hi all, I realize I'm coming late to the party, but this was the first promising result I've found in Google in 6 months.

Background, I'm running DW8 on 3 computers, new intalls after having used DW6 for years. Each computer has between 80 and 200 site definitions.

1) "Lost passwords" NEVER happened on the Windows 2000 machine.

2) BOTH machines with Windows XP experience lost paswords sporadically.

3) Only the user names and passwords are lost, everything else remains. It usually doesn't drop ALL the site definitions passwords, but happens to at least two each time, and has happened to all of them at least once.

4) While it can't be predicted with any reliability, it recently has happened about once per week, sometimes twice. Often it will happen to both XP machines on the same day, and Mondays appear to be preferred.

5) We've tried clean installs, reinstalling the whole COMPUTER from scratch and then installing DW and manually creating sites. Enevitably, they are lost.

6) Lost passwords happened before and after IE7 was installed, after it was removed, and after it was installed again. Again, this is with two computers that are both running XP. While not a perfect sample size, it does prove that IE7 is not directly responsible. Just an obvious event we tend to emote to.

So... Somehow this is related to Windows XP and DW8. We knew that much. ;)

I religiously backup the registry keys, have used MM Exporter and, after experiencing this as much as I have, I also created an Excel spreadsheet which I use to automate the process of managing Site Profiles for when data is lost. (It also helps me automate the process of creating new sites and the related directory structures and stuff. It's cool. But that's a tangent.) Anyway, the Excel file is NOT responsible, because we've tried clean installs that never used the Excel file and they STILL lose passwords.

I've considered wrapping the DW shortcut with a batch file so I can have it import the most recent backup "sites" registry key before DW opens, in order to abbreviate the problems. That seems like a bit much to solve what should be a simple problem, though. Doesn't it?

Has anyone figured out what's up with this yet? Any fixes?

shawnkhall

2006-11-29, 12:29 am

quote:
6) Lost passwords happened before and after IE7 was installed

I found a link at Adobe.com about it:
http://www.adobe.com/cfusion/knowle...cfm?id=3491671c

This fix doesn't apply to either of the two computers here experiencing lost passwords. The AppData value exists (and has). Any other ideas?

cardinalfire

2007-01-05, 4:00 pm

quote:
Originally posted by servoweb
Dreamweaver 8 seems to have forgotten the Login names and passwords for all the
sites I manage in the Site Manager.

The rest of the information is intact (eg host directory, hostname and
preferences).

Any ideas what might have happened, and more importantly how to restore the
information? I have the information sorted elsewhere but will be quite the
chore to add it all back manually.

I'm running Studio 8 on Windows XP Pro.

Thanks!

I believe that this is a known issue in DW 8. all windows users who updated their IE to version 7 loses their ftp log in and password. That's not all, other users experience their help system crashing when it's being accessed.

Solution:

Download the 8.0.2 updater from the Adobe Website:

http://www.adobe.com/support/dreamw...s_updaters.html

here's the technote that will explain this problem.

Dreamweaver 8 for Windows loses FTP login settings
http://www.adobe.com/cfusion/knowle...cfm?id=3491671c